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More than a telephone number, 311 is your direct connection to important municipal services and information.
Our 311 Citizen Contact Centres include a call centre, five customer service centres, and a new resource for submitting online service requests.
Whether you prefer to phone-in, walk-in, or connect with us on-line, we can help!
Some of the services we can help you with
- Animal services & licenses
- By-law complaints
- Civic Event information
- Construction information
- Customer service information
- Facility information
- Garbage collection schedules and services
- Illegally parked vehicle complaints and inquiries
- Metro Transit schedules and services
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- Parking ticket payments
- Property tax information
- Requests concerning parks, playgrounds and sports fields
- Requests for street and sidewalk maintenance
- Traffic and street lights; concerns and suggestions
- HRM Vending information
- Waste water services
- Taxi and Limousine Information
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Contact us by phone
Call 311 toll-free from anywhere throughout HRM and our friendly and knowledgeable agents can provide you with a wide variety of municipal information and services in over 150 languages using a telephone interpretation service.
Hours of operation:
7 a.m. to 11 p.m. daily
Closed on Christmas and New Year’s Day
11 p.m. to 7 a.m. after-hour urgent service
Requests for Transportation, Municipal Operations, Facilities, Animal Services, Waste Water Services and Illegally Parked Vehicles
Always dial 911 in an emergency. A 911 emergency happens when someone’s health, safety or property is threatened and help is needed right away.
Learn more about 311 telephone service in our Frequently Asked Questions section.
What number do I call?
For municipal government information and services:
| 311 |
Non-emergency municipal government services from anywhere within the HRM boundary |
| 1 (902) 490-4000 |
Outside of Nova Scotia for non-emergency municipal government services |
| (902) 490-6645 |
Hearing impaired teletypewriter users (TTY) for non-emergency municipal government services |
| (902) 490-5020 |
Police non-emergency dispatch
To report crimes requiring a police response that are not emergencies, such as noise complaints, break and enters where it’s obvious the culprit is no longer present
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| (902) 244-7208 |
RCMP non-emergency dispatch
Incident reporting and general query number |
(902) 490-5016
or
on-line |
Police Incident Reports & Police General Inquries
To report crimes not in progress such as thefts and property damage
(other police telephone numbers) |
For other services:
| 911 |
Emergency
A 911 emergency happens when someone’s health, safety or property is threatened and help is needed right away |
| 211 |
Human, social and health-related Information and referral services |
| 411 |
Local directory assistance |
| 511 |
Road conditions information service |
| 611 |
Telephone repair service |
| 711 |
Message relay service (MRS) for individuals who are hearing and/or speech impaired |
| 811 |
Non-urgent health care telephone triage service |
Contact us by mail
PO Box 1749
Halifax, NS
B3J 3A5
Please indicate c/o department or staff member
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