Skip to content. Accessibility info.

311

More than a telephone number, 311 is your direct connection to important municipal services and information. Our 311 Citizen Contact Centres include a call centre, five customer service centres, and a new resource for submitting online service requests. Whether you prefer to phone-in, walk-in, or connect with us on-line, we can help!

Some of the services we can help you with

  • Animal services & licenses
  • By-law complaints
  • Civic Event information
  • Construction information
  • Customer service information
  • Facility information
  • Garbage collection schedules and services
  • Illegally parked vehicle complaints and inquiries
  • Halifax Transit schedules and services
  • Parking ticket payments
  • Property tax information
  • Requests concerning parks, playgrounds and sports fields
  • Requests for street and sidewalk maintenance
  • Traffic and street lights; concerns and suggestions
  • HRM Vending information
  • Waste water services
  • Taxi and Limousine Information

Please note: 311 Halifax continues to experience an extremely high volume of service requests regarding snow and ice removal. During the month of February alone, the municipality received more than 10,000 calls regarding snow and ice removal – that’s a 700 per cent increase in calls over the same period last year – and service requests are still coming in.

This is a highly unusual situation and 311 Halifax simply doesn’t have the resources to dispatch all of these requests in a timely manner. The increased volume is resulting in longer wait times and in some instances preventing residents from accessing information on inquiries beyond snow clearing. As a result, 311 staff will not be responding to email or online service requests regarding snow and ice removal received within the timeframe noted in the snow service standards.

Snow supervisors have worked with 311 Halifax, emergency response organizations and Halifax Transit to identify all the problem areas that remain throughout the municipality. While service requests regarding snow and ice removal will not receive a response from 311 Halifax, it will be logged in our system for tracking purposes. Thank you for your patience during this challenging time and we apologize for any inconvenience.

Contact us by phone

Call 311 toll-free from anywhere throughout HRM and our friendly and knowledgeable agents can provide you with a wide variety of municipal information and services in over 150 languages using a telephone interpretation service. Existing 3-digit numbers such as 911, 311, 811 and 411 will continue to be 3-digit numbers and won't be affected by the switch to 10 digit dialing.

Hours of operation:

7 a.m. to 11 p.m. daily
Closed on Christmas and New Year's Day

11 p.m. to 7 a.m. after-hour urgent service
Requests for Transportation, Municipal Operations, Facilities, Animal Services, Waste Water Services and Illegally Parked Vehicles

Always dial 911 in an emergency. A 911 emergency happens when someone's health, safety or property is threatened and help is needed right away.

Learn more about 311 telephone service in our Frequently Asked Questions section.

 

What number do I call?

For municipal government information and services:

311

Non-emergency municipal government services from anywhere within the HRM boundary.

1 (800) 835-6428

Outside of HRM, but within Nova Scotia dial toll-free.

1 (902) 490-4000 Outside of Nova Scotia for non-emergency municipal government services.
(902) 490-6645

Hearing impaired teletypewriter users (TTY) for non-emergency municipal government services.

(902) 490-5020

Police non-emergency dispatch. To report crimes requiring a police response that are not emergencies, such as noise complaints, break and enters where it's obvious the culprit is no longer present.

(902) 244-7208

RCMP non-emergency dispatch. Incident reporting and general query number.

(902) 490-5016 or on-line

Police Incident Reports & Police General Inquries - To report crimes not in progress such as thefts and property damage. Other police telephone numbers.


For other services: Existing 3-digit numbers such as those below will continue to be 3-digit numbers. 10 digit dialing will not apply.

911

Emergency. A 911 emergency happens when someone's health, safety or property is threatened and help is needed right away

211 Human, social and health-related Information and referral services
411 Local directory assistance
511 Road conditions information service
611 Telephone repair service
711 Message relay service (MRS) for individuals who are hearing and/or speech impaired
811 Non-urgent health care telephone triage service

Contact us by mail

PO Box 1749
Halifax, NS
B3J 3A5

Please indicate c/o department or staff member.