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Contact Halifax Water

Customer Care Centre: 902-490-4820 (Click for Telephone Options )

Head Office:
450 Cowie Hill Road
Halifax, NS

Mailing Address:
Halifax Water
PO Box 8388, RPO CSC
Halifax, NS B3K 5M1

Customer Care Operating Hours:
Regular Phone Hours: Monday to Friday from 8:00 a.m. to 8:00 p.m.
Regular Business Hours: Monday to Friday from 8:30 a.m. to 4:30 p.m.

24 Hour Emergency Service:
Water, Sewer & Flooding: 902-490-4820

 

Topic

Contact

Customer Care

  • Billing and Account Information
  • Payment Arrangements
  • Rate Information
  • Start and Stop Service
  • Turn On/Off for Plumbing Repairs
  • Meter Reading and Maintenance
  • No Water Inquiries
  • Water Pressure
  • Leak Investigation
  • Insurance Claim Inquiries
  • Bulk Water Access

Phone: 902-490-4820
Fax: 902-490-4749
CustomerService@halifaxwater.ca (Please allow up to two business days for a reply).

 

Water Quality Concerns

902-490-4820
WaterQuality@halifaxwater.ca

Sewer Back-ups & Odours 902-490-4820
Flooding Issues 902-490-4820

Call Before You Dig

  • Locate Water/Sewer Mains and Service Lines

Locate Follow-up Inquiries: 902-490-4820
Locates@halifaxwater.ca
Locate Request Forms

Don’t Dump This

PollutionPrevention@halifaxwater.ca

Spills, Illegal Dumping, Contamination

902-490-4820

Sump Pumps & Downspouts

  • Where to discharge the water

902-490-4820

Approvals & Permits

  • Temporary Water Meters
  • Application to Change a Meter Size

902-490-6914
EngineeringApprovals@halifaxwater.ca

 

Backflow Prevention/Cross Connection Control Program

EngineeringApprovals@halifaxwater.ca

Wastewater Rebate Information

902-490-4820
CustomerService@halifaxwater.ca

Land owned by Halifax Water

  • Inquiries regarding land owned by Halifax Water or to determine if Halifax Water owns a property

EngineeringApprovals@halifaxwater.ca

Watershed Protection Program BarryG@halifaxwater.ca or AnnaM@halifaxwater.ca
Public Records Requests (under the Freedom of Information & Privacy Act) 902-490-4812

Communications & Public Relations

  • Media Inquires
  • Event Requests (water stations)

902-490-4604
Campbej@halifaxwater.ca

 

Employment

902-490-4884
HumanResources@halifaxwater.ca

Procurement

Phone: 902-490-8446
Fax: 902-490-1583
Procurement@halifaxwater.ca

Water Main Renewal Program

Phone: (902) 490-4804
Fax: (902) 490-1584
Engineering_Dept@hrwc.ca

Request a Tour of a Water or Wastewater Treatment Facility Campbej@halifaxwater.ca
Website Issues StephanieS@halifaxwater.ca

 

If you do not find the contact information you are looking for above, please let us know by emailing us at comments@halifaxwater.ca.