Call Processing, Dispatch and Assessment -
With few exceptions, issues under the purview of Municipal Operations are
processed and assessed within three (3) business days. Identified hazards are
processed and made safe within one (1) business day.
What happens when your call or email is received?
HRM Call Centre Agents process all call information and direct the request
for service to the appropriate department for review and response.
When Municipal Operations receives this information, a Customer Service
Representative searches to ensure the issue is not already in our system, thus
ensuring the efforts of operations staff are not duplicated. They source all
supporting information that will assist the Supervisor in completing
their on-site assessment.
On completion of the assessment, and when required, the Supervisor
generates a work order for repairs. If no work is required, or there is
additional information to be shared, the resident is contacted with an
explanation.
|
