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Career Opportunity

COMPETITION #

13-142U

POSITION TITLE:

Civilian Communications Radio Technician (Entry Level Call Taker)

POSITION #:

72283799 and 72283798

BUSINESS UNIT:

Regional Police

DIVISION:

Integrated Emergency Services

DATE:

September 3, 2013

Applicant Procedure:  Applicants must include the job title and competition number in the subject line of the email that is sent to jobs@halifax.ca

SUMMARY:

Halifax Regional Municipality is inviting applications for the positions of Civilian Communications Radio Technicians with Regional Police.  Integrated Emergency Services (IES) is an integrated dispatch centre, providing dispatch services to Halifax Regional Police, Halifax District RCMP and Halifax Regional Fire and Emergency. IES is the largest and busiest 9-1-1 Public Service Answering Point in Nova Scotia and also fields all calls received on the Halifax Regional Police non-emergency line. IES employs 80 staff and operates on a 24/7 basis 365 days a year. IES Call Takers are the first point of contact for citizens calling 9-1-1 or the non-emergency line.

The work location is 21 Mount Hope Avenue, Dartmouth.

DUTIES AND RESPONSIBILITIES:

Reporting to the IES Centre Shift Supervisor, the Call Taker is responsible for:

  • Answering all 9-1-1 calls and determining whether the situation is a police, fire, ambulance, poison control or other matter and routing the calls correctly and efficiently.
  • Gathering all the pertinent information from the call.
  • Coding emergency calls properly, entering the information into a computer-aided dispatch system, and sending calls to dispatch with all gathered information in a timely manner.
  • Redirecting non-emergency calls by providing superior customer service to callers.
  • Answering, assisting, and redirecting calls from other emergency and non-emergency lines.
  • Relaying messages to police officers.
  • Assisting alarm companies and other outside agencies with general inquiries.

QUALIFICATIONS:

Education and Experience:

  • Grade 12 education, or equivalent
  • Keyboarding skills, minimum 40 wpm (will be required to produce a typing certificate during the selection process)
  • Computer literacy
  • Bilingualism (English/French), customer service experience, and/or experience working or volunteering in an emergency services environment are considered assets

Technical / Job Specific Knowledge and Abilities:

  • Our successful candidates must possess the ability to:
  • communicate (read, write, speak) clearly in English,
  • sit for extended periods of time,
  • remain calm in stressful situations; and work in a fast-paced team environment.

Competencies:


Communication, Customer Service, Decision Making, Flexibility, Organization and Planning, Stress Management, Teamwork and Cooperation, Valuing Diversity

Job DescriptionTo PDF Acrobat Tips

 

HOURS OF WORK:  IES operates 24 hours a day, seven days a week – therefore shift work (including days, nights, weekends, and holidays) is a requirement of this position. Employees who successfully complete all phases of coaching and have part time status will be assigned a minimum of 20 hours up to a maximum of 40 hours per week at the discretion of the manager(s). The shifts for part time employees will vary based upon operational requirements.

SALARY:  $22.14 per hour as per the Halifax Regional Police Association Collective Agreement

CLOSING DATE: applications will be received up to 4:00 p.m., September 15, 2013.

RECRUITMENT PROCESS:

An information session will be held on Wednesday, September 25 at 6:00pm at the Northbrook Training Facility at 2 Chapman Street in Dartmouth, all those who have applied are strongly encouraged to attend to learn more about the position.

  • Short-listed candidates will be invited to CritiCall testing which examines skills in the area of data entry, call summarization, character composition, cross-referencing, decision making, map reading, memory recall, and prioritization.
  • A board interview will be conducted for those candidates who successfully complete the CritiCall testing.
  • Candidates being considered for the position of Call Taker must successfully meet the security clearance requirements administered by Halifax Regional Police, which include: Employment-related reference checks, criminal records check, and a pre-employment polygraph.

 

We encourage applications from qualified African Nova Scotians, racially visible person, women in non-traditional positions, persons with disabilities and Aboriginal persons in the workplace. HRM encourages applicants to self-identify.

Qualified HRM retirees may also be considered for competitions if other qualified candidates are not available, and the retiree possesses specialized knowledge and/or a unique skill set not otherwise available. In these circumstances, a form of employment may be offered, including term and/or contract employment.

Important Note:  Don’t forget to include the competition number and job title in the email you send to jobs@halifax.ca