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Mission Statement

"To provide world class services for our customers and our environment"


Important Notices:


Customer Alert - Lake Major Water Restriction

Lake Major - Water Restriction Continues

Lake Major, which serves the communities of Dartmouth, Cole Harbour, Westphal, North Preston and Eastern Passage, continues to see water levels drop to new historic lows as a result of an ongoing lack of significant rainfall.

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Stormwater Credits & Bill Adjustments - Non-Residential Stakeholder Meeting

Halifax Water would like feedback from non-residential customers as we work to develop a framework for a new stormwater credit program and billing adjustment process. Click for more details PDF Document - Stormwater Credits - Non-Residential Stakeholder Meeting.


Halifax Water Launches Advanced Metering Infrastructure Project

Halifax Water’s Advanced Metering Infrastructure (AMI) project, will enable three-way digital communication between the meter, the utility and customers. AMI will increase customer convenience, customer ability to track and manage their water usage in real time, and enhance customer service.

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More Notices:

Seasonal Disinfection - Pilot Program
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Fire Hydrant & Catchbasin Interactive Mapping
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Stormwater Cost of Service Hearing
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Get Your Water Bill Online!
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Water Services Wastewater/Stormwater Rate / Fee Information


Getting Connected Sewer Backups Regional Development Charge Call Before You Dig Call Before You Dig
Billing & Account Information Wastewater and Stormwater Management Stormwater Billing Facilities & Infrastructure

Average Water Use

Biosolids Management

Water, Wastewater, Stormwater Rates and Fees

Advanced Metering Infrastructure Final Report January 2014 PDF Document - Advanced MEtering Infastructure Final Report Harbour Solutions Project 2015 Water & Wastewater Rate Application Cross Connection Control Program
Paying Your Bill N-Viro Soil Amendment Peer Review Study 2012 Rate Application (Airport/Aerotech) Design and Construction Specifications 2016
Cancelling Services Pollution Prevention Cost of Service Study June 2011 Approved 2015/16 Capital Budget PDF Document - Approved Capital Budget 2015/2016
Bulk Fill Stations Inflow & Infiltration Reduction  (I&I) Program

Water, Wastewater, Stormwater Cost of Service Rate Design Manual

Halifax Water 5-Year Business Plan 2015/16 to 2019-20 To PDF Acrobat Tips

Leak Investigation

System Capacity & Planning  

Asset Management Assessment Project - Executive Summary Report - June 2011 PDF Document - Halifax Water 5-Year Business Plan

Low Water Pressure

SNC Lavalin Report - Nov. 2011 - Cow Bay Road Drainage Investigation PDF Document - Approved Capital Budget 2015/2016

Integrated Resource Plan

Source Water Protection Wastewater Treatment Facilities   Regulatory Compliance
Water Quality What should people NOT be flushing down their toilets or sinks?   Blue City:  The Water Sustainable City of the Near Future
Geosmin Information


Water & Your Health  


Water Sources    


Water Treatment Plants      
Water Conservation    


Water Main Renewal Program      

Emergency Information


Head Office:
450 Cowie Hill Road
PO Box 8388, RPO CSC
Halifax, NS B3K 5M1

Customer Care:
Regular Phone Hours: Monday to Friday from 8:00 a.m. to 8:00 p.m.
Regular Business Hours: Monday to Friday from 8:30 a.m. to 4:30 p.m.

24 Hour Emergency Service:
Water, Sewer & Flooding: 902-490-4820

Sewer Backup Information

Call Before You Dig Call Before You Dig

Construction/Maintenance Projects

Emergency Repairs in Progress


* NEW - Halifax Water News Room

  • Halifax Water has a new News Room for all the latest media & news releases, street closures and service updates.


In The News

* CBC National News Story on Infrastructure Profiles Halifax Water

CBC National News Story in Infrastructure Profiles Halifax Water

* Sullivan's Pond Storm Sewer Renewal

* Halifax Water Launches Canada’s First In-Pipe Hydro Project

* Awards


The Salvation Army / Halifax Water H20 Fund

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In the spring of 2010 Halifax Water began working with the Salvation Army to establish a fund to assist Halifax Water customers who are truly in need and in April 1, 2011 the Help To Others Fund, or H2O Fund, was launched. Click for more information...