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Accessible Services - Count on us. We'll get you there.


logoelement Access-A-Bus Service 

May 30, 2012

logoelement Access-A-Bus Service to Halifax Stanfield International Airport

With the implementation of the new MetroX Airport/Fall River service, Metro Transit is pleased to offer expanded service to the airport for registered Access-A-Bus clients, with a passenger pick-up and drop-off zone located in front of the airport’s main entrance on the departure level. 

Existing booking procedures apply; however, Metro Transit will accommodate requests for return trip service when outside of the seven day booking window.

As is the current practice respecting bags and other personal items, AAB clients are responsible to carry their own luggage.


May 29, 2012

logoelement New Access-A-Bus Registration Form in effect June 1, 2012


New Access-A-Bus applicants are advised that a new registration form will take effect on June 1, 2012. The new form may be accessed on this website on Friday, June 1, or by calling the Access-A-Bus office at 490-6999.

To accommodate customers currently in the application approval process, the existing Access-A-Bus registration form will continue to be accepted until June 30, 2012.



May 2012

logoelement Access-A-Bus 24 Hour Reservation Window

The Access-A-Bus Strategic Plan, approved by Council in 2010, recommended that the Access-A-Bus (AAB) reservation timeframe be first decreased from eight days to two days and subsequently from 2 days to 24 hours, and to make improvements on immediate confirmation of trip reservations.


Last summer, AAB implemented the first phase of its new reservation policy in order to allow AAB customers greater independence and flexibility when making travel plans.


We are pleased to advise you that, beginning Monday, May 21, 2012, further improvements will be introduced, so that Access-A-Bus clients will now be able to book 24 hours prior to the intended travel date, or anytime within a 7-day period for those with standing medical appointments and/or weekly errands.


As originally introduced in August 2011, you will continue to receive an immediate confirmation of the booking. Those wishing to book numerous trips will be able to continue to do so, with a maximum of 5 trips daily.


The 30-minute pick up window at the time of your trip confirmation remains the same. For those unfamiliar with the process, this means if your requested booking is for 9 am, your pick-up will be scheduled between 8:45 am and 9:15 am, and could occur anytime within that time frame. This new window allows for more scheduling flexibility due to unexpected traffic delays or detours, and to allow us to make more bookings.


As it is the current practice, trip requests received after the 2-day booking window will be placed on a waiting list, on a first-come, first-serve basis, and filled as vacancies become available.


We remind all clients that Access-A-Bus is not only for medical appointments, but to allow you to participate in social, personal, and recreational activities around HRM within our service area.


If you require additional information, please contact AAB Scheduling at 490-6999.


logoelement Implementation of New Access-A-Bus Policies

Over the last year, Metro Transit has conducted an Access-A-Bus (AAB) study to determine how the current AAB service may be modified to better meet the needs of its clients.

The study included the review of its current policies and procedures, the development of service improvement options, public consultation with both residents and registered AAB users, and finally, an action plan for the implementation of its findings and recommendations.

Access-A-Bus Strategic Plan

As a result of the study recommendations which were approved in principle at Regional Council in January 2011, Metro Transit is able to make the following changes to Access-A-Bus practices, effective immediately:

  • Access-A-Bus will expand its service provision area from 610m to 1000m of a fixed route bus stop, which is consistent with the buffer for local transit taxation.

  • Personal care attendants will no longer be required to pay a fare to accompany an AAB passenger. To be eligible for this exemption, AAB passengers will be required to provide Metro Transit with a written recommendation from a physician, and receive approval for the personal attendant by Metro Transit.  The personal care attendant will be required to travel with the AAB passenger at all times.

Please note that persons travelling with an AAB passenger without a physician’s recommendation will be will subject to the appropriate fare.


logoelement Phase II Access-A-Bus Strategic Plan Implementation

Implementation of the council-approved Access-A-Bus Strategic Plan continues with the next phase of service enhancements to be implemented on August 29, 2011.

Since the Plan was approved in the fall 2010, positive changes include the expansion of the Access-A-Bus (AAB) service provision area, from within 610m to within 1000m of a fixed bus route stop, which is consistent with the buffer for local transit taxation. Additionally, personal care attendants are no longer required to pay a fare when accompanying an Access-A-Bus passenger.

Phase II service changes focus on improvements to AAB booking requirements and trip confirmations as follows:

  • Advance booking time reduced to 48 hours (and up to 7 days), with immediate confirmation of trip reservation. Any requests made closer to a required trip date than two days in advance will be placed on a waiting list, on a first come, first serve basis, and filled as vacancies become available.
  • AAB passengers can now make reservations through the scheduling department 7 days a week.
  • AAB passengers will now be allotted a 30-minute pick up window at the time of their trip confirmation. This new window will include a five minute waiting time built in at pick-up locations to allow for more scheduling and operational flexibility as a result of unexpected delays due to traffic, detours or other circumstances. It will also result in allowing AAB to schedule more passengers on a daily basis for the benefit of all clientele.

These service enhancements are consistent with the AAB Strategic Plan recommendations as it was presented to Regional Council and to stakeholders and the general public throughout the council report approval process in 2010.

Additional service improvements will be forthcoming, including a further reduction of the advance booking requirement to 24 hours in 2012; however, implementation of other recommendations with broader operational impacts are in the process of being phased in over the next five years as staff resources and  operational budgets become available.


logoelement Mobility Scooters now allowed on Access-A-Bus!

As of August 2010, mobility scooters are allowed on all Access-A-Buses, designated ALF conventional bus routes and ferries. Maximum size restrictions are:

  • 3-Wheel Scooters: 40” L x 21.125” W
  • 4-Wheel Scooters: 40.25” L x 21.25” W

Note: All mobility scooters will require (4) anchors/tie down points to secure the device on the bus. These can be purchased at Lawton's, Harding or any wheelchair/scooter dealer.



logoelement What is Access-A-Bus?

Metro Transit's Access-A-Bus service is a shared ride, door-to-door, transit service for persons who are unable to use the conventional transit system due to physical or cognitive disabilities and are declared eligible through a registration process.

The Access-A-Bus service is meant to supplement the Metro Transit fixed route system. Funding is provided by the Halifax Regional Municipality.


logoelement Who can use the Access-A-Bus service?

There are several levels of eligibility for the Access-A-Bus Service. Some people may have disabilities that call for Access-A-Bus service for all trips, while others may only need the service when traveling alone, in the winter or for specific trips.

As a result, if you are declared eligible, the level of eligibility you are granted will be based on your needs.

The possible levels of eligibility are:

  • permanent
  • temporary (3 month period only)
  • seasonal (winter time)
  • conditional (travelling alone, dialysis)

You may qualify for the Access-A-Bus service if you:

  • require use of wheelchair or scooter
  • are unable to step up or down a 35 centimeter step unassisted
  • are unable to walk 175 meter outside unassisted
  • have 20/200 vision or less (legally blind)
  • are unable to utilize conventional transit due to cognitive or physical disabilities