|
Please contact your local recreation centre should you be unable to find the answer to your question listed below.
Administration of Medication
If a program participant requires medication to be administered or stored by staff during the program, please come to your community recreation centre to pick up the medication forms. These forms are to be filled out by a parent/guardian and family doctor and returned to the centre prior to the start of the program.
Age Policies
In the event that age is a course requirement, program participants must meet the required age within one month following the start of the program. Please note that some programs may be exempt from this policy due to guidelines set by outside governing agencies.
Course Requirements
All participants must meet the course requirements stated in the Recreation Catalogue. In the event the client does not meet course requirements, customers may call their local Community Recreation Centre and speak to a program supervisor for clarification and review.
NSF Cheques and Administrative Fees
HRM charges $20.00 for NSF (non sufficient funds) cheques. If your cheque does not clear, you will be required to pay by cash, or debit/credit card following notification of the NSF, plus the $20 administration fee.
Payment Options
Payment plans are available by calling your local recreation centre. If your financial circumstances make it difficult for you to pay the full fee for a program, call your local recreation centre/ office and ask to speak to the Area Coordinator or Recreation Programmer. Together in a comfortable atmosphere, we will look at various options.
Photography
A picture is worth a thousand words!!
We love to show pictures of people participating in our recreation programs. A picture of you smiling says even more -- it shows us that you are having fun while being active. So if you see our photographer - smile!
You may just show up in our next catalogue, our brochures or on our web site.
If you prefer not to have your picture or your child’s picture taken, please let
the photographer know and we will be happy to comply.
Program Cancellation
You will receive a full refund or credit if the program for which you have registered is cancelled by HRM Community Recreation Services. The department reserves the right to cancel any program or change class times and/or locations. Do not wait for the last minute to register, programs with low registration may be cancelled.
Program Cancellation due to Weather
Please contact your local Community Recreation Centre for details.
Program Changes
Due to the advanced printing of the recreation catalogue: fees, dates, times, and locations of programs are subject to change. For the most up to date information on recreation programs, visit www.halifax.ca/recconnect.
Pro-rating Program Fees
Program fees may be prorated based on the number of classes remaining. For evaluated or instructional programs, ie. swimming, pro-rated classes will be allowed up to the third class.
Program Satisfaction Guarantee
HRM Community Recreation Services is committed to the satisfaction of all participants in our recreation programs.
If you have attended a program and are not satisfied, Community Recreation Services will provide a refund or credit, prorated from the date of notification.
Refund Policy
Halifax Regional Municipality is committed to the satisfaction of all participants in our recreation programs.
If Halifax Regional Municipality cancels, changes the date, location or content of the program, a refund or credit will be given automatically and pro-rated if applicable.
Refunds can be processed at any of our HRM Recreation Centres. If fees were paid by credit card, a refund will appear on your credit card statement. If paid by cash, cheque or dbit card, a refund cheque will be processed and mailed to the customer within two to four weeks.
55+ (Senior’s Discount)
Individuals who are 55 years of age and over, who sign up for adult fee programs are eligible to receive a 25% Senior’s Discount off of the full adult rate. Please Note: A few selected programs may be exempt from this discount, and the discount can not be used in conjunction with any others.
Seasonal Catalogues and Registration
Community Recreation Services publishes two seasonal catalogues for Fall/Winter and Spring/Summer seasons. You do not have to wait for the catalogue to register.
You may register for programs in person at HRM Recreation Centres. If paying by credit card, you may register Online at www.halifax.ca/RecConnect, or by calling our Recreation Hotline at 490-6666.
Taxes
Program prices include HST where applicable.
|
