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Facility Bookings Policies
Please contact the Facility Scheduling office at 490-7100 for information or visit HRM Arena Bookings & Rentals Information
Recreation Program Policies
Please contact your local Recreation Centre for more information.
Policies and Guidelines
- Administration of Medication
If a program participant requires medication to be administered or stored by staff during the program, please complete the Medication Administration Form available at your local recreation centre. These forms are to be filled out by a parent/guardian and family doctor and returned to the centre prior to the start of the program.
- Age Policies
Program participants must meet the required age within one month following the start of the program. Please note that some programs may be exempt from this policy due to guidelines set by outside governing agencies.
- Class Cancellation
There are times when HRM must cancel an individual class due to inclement weather, instructor or facility related conflicts. In this occurrence, every effort will be made to reschedule the cancelled classes. If classes cannot be rescheduled, a credit will be placed on your account for future use. Please contact the Recreation Centre offering the program for details
- Course Requirements
All participants must meet the course requirements stated in the Recreation Catalogue. In the event the client does not meet course requirements, customers may call the Recreation Centre offering the program and speak to a program supervisor for clarification and review.
- Credit Balances
Account credits must be used within one year from date of issue. After 12 months, credits over $5 will be refunded. Credits under $5 will be removed from the account.
- Payment Options
Payment plans are available by calling your local recreation centre. If your financial circumstances make it difficult for you to pay the full fee for a program, call your local recreation centre/office and ask to speak to the Community Recreation Coordinator. Various options are available.
- Returned Cheques and NSF/Administrative Fees
HRM charges an NSF(non-sufficient funds)/Administrative Fee on all cheques. If your cheque does not clear, you will be required to pay by cash, or debit/credit card following notification of the return of the cheque, for both the program cost and the NSF/Administrative Fee.
- Photography
A picture is worth a thousand words!!
We love to show pictures of people participating in our recreation programs. A picture of you smiling says even more -- it shows us that you are having fun while being active. So if you see our photographer - smile!
You may show up in our next catalogue, our brochures or on our website.
If you prefer not to have your picture or your child’s picture taken, please indicate in the 'use of pictures' section of the participant information form or let the photographer know and we will be happy to comply.
- Program Cancellation
HRM reserves the right to cancel any program or change class times and/or locations. Do not wait until the last minute to register, as programs with low registration may be cancelled. If HRM cancels the program, a refund will be given automatically, and prorated if applicable.
- Program Changes
Due to the advanced printing of the recreation catalogue: fees, dates, times, and locations of programs are subject to change. For the most up to date information on recreation programs, visit www.halifax.ca/recconnect.
If Halifax Regional Municipality cancels the program, a refund will be given automatically and pro-rated if applicable. If there has been a change to the date, location or content of the program which effects your ability or interest in attending, please contact us for a refund.
- Refund Policy
HRM is committed to the satisfaction of all participants in our recreation programs.
If the customer is not satisfied with the program, or has to withdraw for any reason, a refund will be issued, pro-rated from the date of notification (some exceptions apply: some specialized programs may require five days notice to recieve a refund. For evaluated programs or instructional programs, ie: swimming, pro-rated classes will only be allowed within the first three classes.
Refunds must be processed by the Recreation Centre responsible for the program. If fees were paid by credit card, a refund will appear on your credit card statement. If paid by cash, cheque or debit card, a refund cheque will be mailed to the customer within two to four weeks.
If you withdraw from a program using RecConnect, your account will be credited. If you prefer a refund, contact the Recreation Centre responsible for the program.
- Senior’s Discount (55+)
Individuals who are 55 years of age and over, who sign up for adult fee programs are eligible to receive a 25% Senior’s Discount off of the full adult rate. Please Note: A few selected programs may be exempt from this discount, and the discount can not be used in conjunction with any others.
- Seasonal Catalogues and Registration
Community Recreation Services publishes two seasonal catalogues for Fall/Winter and Spring/Summer seasons. You are able get a copy at HRM Recreation Centres, Halifax Public Libraries, participating Sobeys locations or view it online. Please note the registration start dates as advertised in the catalogue, online or contact your local Recreation Centre for details.
Registration Methods:
Online at www.halifax.ca/RecConnect
By phone by calling our Recreation Hotline at 490-6666
In person at your local HRM Recreation Centre.
- Taxes
Program prices include HST where applicable.
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