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Business Planning and Information Management (BPIM) works with the public, employees, Business Units, Council and ABCs (Agencies, Boards and Commissions) to provide integrated client focussed solutions in the areas of technology, knowledge/data management and public access through the provision of leadership, expertise, advice, products and standards.
- 10,000+ Daily Visits to the HRM Website
- Six Customer Service Centres processed 250,000 payment transactions; 2,000+ marriage licenses; 11,500 parking ticket payments; and nearly 400 pesticide related transactions
- Fourteen Visitor Information Centres assisting 110,000 tourists including 32,000 cruise ship passengers
- Call Centre and Dispatch Service process 1 million+ incoming calls a year and process 500,000 service requests annually
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Information Technology Services
- Customer Care
- Application Development and Support
- Professional Services
- Technology and Infrastructure
Data and Information Management
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