The Halifax Regional Municipality and the Province of Nova Scotia are committed to growing the economy and building confidence in the region as a welcoming and prosperous place to visit, live, and do business.
As part of the Joint Project for Regulatory Modernization, the province and the municipality are working with the business sector to reduce red tape.
This collaboration is taking concrete steps, through a Joint Project Action Plan, to address regulatory burden caused by rules, requirements and processes that are unnecessarily complex, outdated, or redundant. These barriers are costly for business and government and can impede economic growth and innovation. By modernizing regulation and updating processes, red tape will be reduced and government and businesses will work more effectively, benefiting the entire community.
Joint Project Action Plan - Phase I
| Actions | Improvements | Status |
|---|---|---|
(1) Coordinate with NS Office of Regulatory Affairs and Service Effectiveness to develop a business navigator service for regulatory information and customer service Resources: Province of Nova Scotia Business Navigator Program |
• Business customers will be referred by the province to a municipal customer service representative to find information on rules, regulations and processes for setting up or operating a business in the Halifax region • Municipality and province will work more collaboratively to deliver a mutually beneficial service by sharing resources |
100% complete |
| Actions | Improvements | Status |
|---|---|---|
(2) Adopt Municipal Charter of Governing Principles for Regulation Administrative Order and a business impact assessment tool for its implementation Resources: Regional Council report and Charter of Governing Principles for Regulation |
(2) Adopt Municipal Charter of Governing Principles for Regulation Administrative Order and a business impact assessment tool for its implementation Resources: Regional Council report and Charter of Governing Principles for Regulation |
100% complete |
| Actions | Improvements | Status |
|---|---|---|
(3) Streamline sidewalk café application and communicate changes to businesses Resources: Sidewalk Café Licensing (Brochure) |
• Sidewalk café licence will be simplified with a shorter application process • If plans remain the same and written consent is unchanged/ security deposit maintained, renewals are possible with updated insurance, application form and fee payment • Applications can be received anytime for either annual or seasonal cafés |
100% complete |
| (4) Provide information to businesses that will make it easier to understand sign regulation and navigate permit process | • Applicants will have access to a process chart, reference sheet, and FAQs to help clarify sign regulations in the downtown core • As changes occur, more targeted communication will make it easier for businesses to comply |
100% complete |
(5) Develop performance reports to monitor service delivery for processing temporary sign licenses, permanent sign permits, and sidewalk café licenses Resources: Application for Temporary Signage and Application for Permanent Signage and Sidewalk Café Licences |
• Data will indicate when a service is performing as expected, or identify when standards are not being met. This will prompt additional review into why delays occur, identification of potential improvements, and implementation. | 100% complete |
| (6) Update process maps and communicate current service targets to business customers for development applications | • Service targets and expected timelines will be more realistic and reflective of current reality | 100% complete |
| (7) Develop customer service training for inspectors and supervisors (piloted with Halifax Regional Fire and Emergency) | • Service from inspectors will be more responsive to needs of the customer • Inspectors will be given better tools to carry out their unique role as regulatory enforcer, educator, and municipal ambassador • Supervisors and inspectors will be encouraged to propose and implement process changes that reduce red tape for customers |
40% complete Remainder of work will be completed in Phase II of Joint Action Project |
| (8) Assess feasibility of annual licence for sign contractors who manufacture and install permanent, on premises signs | • If adopted in future, an annual license would streamline application and fees processing for contractors who currently require multiple approvals for multiple sites | 100% complete |
| (9) Seek amendment to Temporary Sign By-Law to streamline licence applications for bulk sign installations | • If adopted, sign contractors could bundle multiple signs under one annual application, fee and licence • Reduce time filling out paperwork and submitting fees |
80% complete Remainder of work will be completed in Phase II of Joint Action Project |
| (10) Seek amendment to Noise By-law to enable municipal administration to approve noise exemption applications for recurring special events | • If adopted, annual events that are unchanged year-to-year could apply for noise exemptions through municipal administration without requiring a report to Regional Council for approval • Processing time for noise exemption applications will be reduced from 4-6 weeks to 2-3 weeks |
100% complete |