24-hour emergency service
For water, sewer, and flooding emergencies, call 902.420.9287.
Customer Care Centre
902.420.9287
Hours of operation: Monday to Friday from 8:00 a.m. to 8:00 p.m.
Email: CustomerService@halifaxwater.ca (please allow up to three business days for a reply).
Halifax Water head office
450 Cowie Hill Road
Halifax, NS
Hours of operation: Monday to Friday from 8:30 a.m. to 4:30 p.m.
Mailing address
Halifax Water
PO Box 8388, RPO CSC
Halifax, NS
B3K 5M1
Comments and complaints for Halifax Water
Comments
If you received excellent customer service or if you have suggestions for ways in which Halifax Water can improve, email comments@halifaxwater.ca. Halifax Water cannot respond to all suggestions, but notes the ideas you give to help improve where it can.
Complaints
Halifax Water will respond to complaints about:
- billing
- metering and meter reading
- application of standard charges
- misuse of water resources, sanitary, or stormwater systems
- Halifax Water staff or service delivery
Once you submit your complaint, you will receive a Halifax Water service request number. This service request number is your unique identification code for the complaint.
Complaints can be sent to Halifax Water:
By mail:
Halifax Water Complaints Department
PO Box 8388, RPO CSC
Halifax, NS
B3K 5M1
Phone: 902.420.9287
Email: complaints@halifaxwater.ca
To determine if Halifax Water has applied an approved practice, please review the Halifax Water’s Rules and Regulations [PDF].
What if I don't like the answer I received from Halifax Water?
If you are not happy with Halifax Water's response, you may make an appeal to the Dispute Resolution Officer (DRO).
The Dispute Resolution Officer is an independant officer (not an employee of Halifax Water or the Nova Scotia Utility and Review Board) who manages regulation based on customer issues.
Appeals must include:
- Halifax Water service request number
- contact information
- summary of your complaint
- details on how Halifax Water offered to resolve your complaint
- description of the outcome you believe would be fair
Appeals to the Dispute Resolution Officer can be submitted via:
Mail:
P.O. Box 51030
Halifax, NS
B3M 4R8
Email: HalifaxWaterDRO@eastlink.ca