Halifax Water filed an application today with the Nova Scotia Utility and Review Board (NSUARB) requesting approval of a water meter upgrade project throughout its service area. This upgrade to Advanced Metering Infrastructure (AMI), will enable three-way digital communication between the meter, the utility and customers. This technology forms the backbone of the utility of the future, which means more customer-focused and efficient service for everyone.
Halifax Water routinely replaces water meters in the normal course of operations, and currently has a combination of automated and manual meter reading units throughout the service area. AMI technology was selected as the best choice for this meter upgrade based on several factors. First and foremost, AMI will increase customer convenience, customer ability to track and manage their water usage in real time, and enhance customer service. Once the meter is installed, the need to enter a customer’s home/business or access their property will be greatly reduced. Over time, Halifax Water will be more responsive to customer inquiries based on better data, provide enhanced leak detection services, and move to monthly billing which allows customers to manage their budgets more effectively.
The decision to install AMI technology is part of Halifax Water’s broader goal of continuously improving the overall water infrastructure and customer service. This will allow for more efficient system operations and cost management. From an environmental standpoint, Halifax Water will reduce its environmental footprint due to reductions in vehicle travel to read meters and perform other basic services, which will be completed remotely once the meters are installed. Lastly, AMI technology will enable Halifax Water to take advantage of future industry developments, such as providing customers secure access to data that will allow them to manage their water usage and costs.
Halifax Water Board Chair Ray Ritcey stated, “This project aligns with Halifax Water’s mission of providing world class services for our customers and the environment. Water, wastewater and stormwater service is essential to the health of residents and our environment, as well as supports the economic well-being of our municipality. We view this technology as a critical step in making infrastructure improvements for existing and future customers.”
Halifax Water General Manager Carl Yates said, "The operational benefits are clear, and we look forward to the future opportunities AMI technology will bring to our customers and the utility. Throughout the project Halifax Water is committed to keeping our customers informed and aware through several communication channels. We want our customers to take full advantage of the many benefits AMI technology has to offer.
If the application is approved, the $25.4million Advanced Metering Infrastructure project would start with an initial rollout to a few hundred customers later this year. Based on results in this pilot phase, meter installation would start in the rest of the community in 2017.
Click to review the application and read more on the AMI Project.
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Contact:James CampbellCommunications & Public Relations CoordinatorHalifax Wate 902-490-4604