HFXGO

HFXGO is a secure, easy to use mobile fare payment app that allows Halifax Transit customers to purchase tickets and passes directly from their smartphones, or via the web portal.

Provided by Masabi mobile ticketing and fare payment solutions, HFXGO is built on Masabi’s JustRide app, which has been implemented in over 75 transit agencies worldwide.

HFXGO is available on the majority of iOS or Android devices installed with the current or previous major version operating system. Older versions of software may not be supported.

The app is free to download and is available on Google Play or the Apple App Store.

After downloading HFXGO, you can either create an account, or continue as a guest to purchase tickets and passes. A valid email address is required to enable a receipt to be emailed to you for the purchase of your fare product. Ensure that you verify your account, which will provide you with additional customer service options.

Account verification helps ensure an account is legitimate, and that the email address used to register the account is in the possession of the person who controls that email's inbox. Verified accounts also allow our Customer Support agents to provide a broader range of support services that are not available with unverified accounts, including, for example, account password reset emails, and refunds that cannot be self-refunded from the HFXGO app. 

You can create a verified account by registering an email username and password in the app. Creating an account will send an automated email to your inbox, prompting you to verify and complete your account setup. 

While it is highly recommended that you verify your account, you are not restricted from using the app if your account is unverified.

Getting started on HFXGO is easy:  

1. Download the app on Google Play or the Apple App Store.
2. You can choose to create an account to store your payment information, or simply make a one-time purchase.
   (Tip: It is highly recommended that you verify your account for additional customer service and refund options)
3. Select "Buy Tickets and Passes"
4. Choose the ticket type and quantity you wish to buy. 
5. Enter your Visa or MasterCard credit or debit card payment information, and confirm your transaction.  
6. Purchases will be electronically delivered to the app's Ticket Wallet, and a receipt will automatically be sent to your email address. 

Using the HFXGO Web Portal, you can sign up for a new account, purchase and manage mobile tickets, add funds to stored value and manage your account. After downloading the HFXGO app and creating an account, visit hfxgo.justride.tickets.

1. Sign in using your email address and password used for the app.
2. Select “Buy Tickets and Passes.”
3. Choose the ticket type and quantity.
4. Review the ticket regulations and click “Accept and Continue.”
5. Use your stored value account balance OR add a new payment method and pay.
6. In the HFXGO app, refresh the Ticket Wallet and your ticket or pass will appear.
7. A receipt will automatically be sent to your email address.

With the exception of the 10 Ride Pass and 20 Ride Pass, tickets and passes can be self-refunded from the HFXGO app within 15 minutes of purchase if the ticket or pass is not activated.

1. Tap “Ticket Wallet”.
2. Select the ticket or pass you would like to refund.
3. Tap “Actions” in the bottom left corner.
4. Tap “Refund Ticket”.
5. Read the conditions and tap “Refund” with the amount of the ticket.
6. Tap “Done”.
7. The ticket amount will be reimbursed to your stored valued account or your debit or credit card. 

Please note, the following conditions apply for refunds on HFXGO:

• Only the most recent purchase made on HFXGO using a stored value account or a bank card may be refunded. Previous transactions cannot be self-refunded.
• If the 15-minute self-service refund window has passed, please contact 311 for all refund inquiries related to any unactivated ticket or pass, except 10 and 20 ride passes.
• Once a ticket or pass has been activated, it cannot be refunded. 
• Purchases made by unverified and guest accounts using credit or debit cards are not eligible for self-service refunds after 15 minutes.
• 10 & 20 Ride passes are not eligible for Self-Service refund; for refund inquiries on verified HFXGO accounts contact 311.

Refunds are only available for unused 10 Ride Passes or unused 20 Ride Passes. If one or more ticket in a 10 Ride Pass or 20 Ride Pass has been activated or used, the remaining tickets cannot be refunded. To obtain a refund for an unused 10 Ride Pass or 20 Ride Pass, first make sure you verify your account, then contact 311. 

Yes.

1. Tap “Ticket Wallet”
2. For current tickets, tap “Tickets” on the left. For past tickets, tap “History” – the yellow button to the right of Tickets.
3. Select the ticket for which you would like a receipt.
4. Tap “Actions” in the bottom left corner. 
5. Tap “Request ticket receipt”.
6. A message confirms that a receipt was re-sent to your email address associated with your account. 

HFXGO is free to download and use. The fare products available are priced the same as those purchased from our Halifax Transit retail partners, and there are no additional fees. 

When using the app, please be aware that carrier charges may apply for data usage. Halifax Transit is not responsible for any mobile carrier charges incurred as a result of purchasing tickets and passes or downloading the HFXGO app.

You must purchase your ticket or pass while connected to cell phone or Wi-Fi service before riding Halifax Transit. Once purchased, Internet service is not required to activate fare products and ride Halifax Transit.

*Monthly passes are available in the app from the 20th of the previous month until the 10th of the month the pass is valid for (e.g. a November pass will be available to purchase between October 20 and November 10).

**Please note:

• 1 Day Passes are valid for unlimited travel for 24 hours after activation. 
• 2 Day Passes are valid for unlimited travel for 48 consecutive hours after activation. 
• 7 Day Passes are valid for unlimited travel for 168 consecutive hours after activation.  
• Monthly passes are valid for unlimited travel for one calendar month.

Reminder: Children aged 0-12 ride all Halifax Transit services free of charge! 

Reminder: Halifax Transit services are free of charge for Seniors on Tuesdays from 10 a.m. to 3:30 p.m. and after 6 p.m.

Discounted fare programs such as EPass, UPass, Affordable Access Transit Pass, Department of Community Services Pass, will not be offered through the HFXGO app, but some may become available in the future.

You MUST activate your ticket or pass just prior to boarding a Halifax Transit vehicle or vessel.
 
To activate your ticket or pass, locate your purchases in your "Ticket Wallet" on the main screen of the HFXGO app. 
Select the ticket or pass you wish to use and tap the "Activate Ticket" button. A screen will pop up, letting you know your ticket details. Tap "Activate Ticket" and your activated ticket will appear on your screen.

Please be ready to show your activated pass or ticket to the Operator or ferry security staff for visual validation when boarding.

Once activated, your ticket is valid for travel on bus or ferry for up to 150 minutes (2.5 hours). Once a ticket is activated, it cannot be undone. A valid ticket on HFXGO displays a QR code and a moving ticket. Position your smartphone displaying the activated ticket to the bus operator for visual validation. Once the Validators are active, you can scan the QR code of an activated ticket on the Validator. In that case, an audible beep will sound, and a green screen will display “Valid”. 

After you have activated your ticket, you can check how much time you have left by tapping the “Details” button at the bottom of the ticket screen. On the next screen, it will show the expiration time beside “Valid to.”

Yes, you can activate multiple tickets at once; for example, if two individuals are travelling together, you will need to activate two tickets, or if you are an occasional rider of a Regional Express Route (320, 330, 370) and need to activate both a single ticket and a Regional Express Top Up ticket.

If you have activated multiple tickets, be sure to tap the arrows at the bottom of the screen and visually display or scan all your active tickets when boarding the bus or ferry. 

You don’t need a paper transfer with HFXGO. Once activated, you can use the same mobile ticket or pass to transfer to another bus or ferry route. Tickets are valid for 150 minutes (2.5 hours) from activation.  

Please note:

• 1 Day Passes are valid for unlimited travel for 24 hours after activation. 
• 2 Day Passes are valid for unlimited travel for 48 consecutive hours after activation. 
• 7 Day Passes are valid for unlimited travel for 168 consecutive hours after activation.  
• Monthly passes are valid for unlimited travel for one calendar month.

Monthly passes are valid for unlimited travel for one calendar month (e.g., November 1 through 30).

You can purchase a monthly pass from the 20th of the previous calendar month until the 10th of the month that the pass is valid for (e.g., a November pass can be purchased any time from October 20 to November 10). After the 10th, the month’s pass will no longer be available for purchase.

You must activate your monthly pass before riding on Halifax Transit, on or after the 1st of the month it’s valid for (e.g. you can activate a November pass any time from November 1 to November 30).

Monthly passes are only valid for the month purchased, whether they are activated or not.

Tickets and passes expire 365 days from the date of purchase. Tickets that are unused after 365 days will appear as EXPIRED and will no longer be accepted for travel nor will they be valid for refund.

You can check how long until your ticket or pass expires by tapping “Ticket Wallet” and selecting an INACTIVE ticket or pass. Tap the “Details” button at the bottom right of the ticket screen. On the next screen, it will show the expiration time at the top of the screen, “Valid until.”

The Justride platform requires that all fare products include an expiration date; however, as physical Halifax Transit tickets do not, customers with expired digital tickets can contact 311 after tickets expire to obtain replacement tickets.

No, tickets cannot be deactivated. Only activate your ticket when you are about to board your bus or ferry.

Please note that once a ticket or pass has been activated, it cannot be refunded. Additionally, if one or more tickets in a 10 Ride Pass or 20 Ride Pass have been activated, the remaining tickets cannot be refunded. For Customer Support inquiries regarding refunds, ensure your account is verified, then call 311 for assistance.

Yes, Halifax Transit will continue to accept cash and physical tickets and passes, as well as fare products available via HFXGO.  

To find a participating Halifax Transit retailer, click here. 

You are responsible for having a working mobile phone prior to boarding and through the duration of your trip. If your mobile phone is inoperable, it is expected that you would use some other payment method for your trip.

If you lose your phone or purchase a new one, you can transfer any valid, unused tickets to a new phone, through your verified HFXGO account. To do so, download the app on your new phone and login to your account with your verified account email. Your unused tickets will be displayed. Please note that tickets on your old device will become invalid.

HFXGO users are allowed three device switches over a six-month period. Contact 311 if you require an additional device switch credit.

You can purchase tickets and passes using Visa Credit/Visa Debit and Mastercard Credit/Mastercard Debit cards.

If you experience issues paying with your card on HFXGO, please contact 311 to report the issue. 

We are currently experiencing challenges with some Visa and Mastercard debit cards. Please contact 311 to report the issue.

It is hoped this functionality will be added in the near future.

You have the option to store your Mastercard or Visa credit card details for future transactions. The CVV (three-digit number on the back of your card) will need to be entered for each purchase.

Yes, for 14 days. After 14 days of inactivity, you’ll need to log into your app account to use HFXGO. This helps protect against unauthorized use of your account.

1. Open the HFXGO app.
2. Tap “Login”.
3. Click the “Forgot my password” link on the bottom of the screen.
4. Enter your email address associated with your HFXGO account.
5. A password reset email will be sent your email address.
6. Tap “Reset Password” in the email.
7. Enter a new password twice and tap “Submit”. 

Please note:  To reset your password through 311, you must have a verified account

It is not possible to change your email in HFXGO app as your email is your primary identifier. A new email address is considered a new account in HFXGO.

Yes. During Phase Two of Halifax Transit’s Electronic Fare Management Strategy, onboard JustRide Validators (JRVs) will be installed on every bus and at each ferry terminal. This work is already underway.

Once installed, the JRVs will be used to scan passengers’ HFXGO apps, and passengers will no longer be required to show their active tickets in the app to bus Operator or ferry security staff.

More information about the JRVs and fare validation will be available in the coming months.
 

Yes. Phases Three and Four of Halifax Transit’s Electronic Fare Management Strategy will see the introduction of plastic reloadable smart cards, and open payment using debit/credit tap to pay prior to boarding. Scope and timing for these phases are still to be determined. 

Halifax Regional Municipality (HRM) is committed to protecting your privacy. HRM’s mobile/electronic ticketing app (the “App”) is provided to you by Halifax Transit, a business unit of HRM with mobile/electronic ticket sales provided by Masabi LLC (“Masabi”).

The App and its features have been designed by Masabi and configured by HRM to ensure compliance with the Freedom of Information & Protection of Privacy provisions of Part XX of the Municipal Government Act. Masabi stores the information you provide to its servers in Canada but during the data processing or maintenance, your data may be accessible outside Canada. Masabi is required to protect your personal information in a manner consistent with HRM’s legislative obligations.

Personal information, including contact information, payment information, and usage information will be collected by HRM and Masabi to administer the App.

The personal information will only be used for the purpose it was collected or a directly related purpose. Any additional use requires your consent. Unless authorized by law, the personal information will only be disclosed for the purpose it was collected or a directly related purpose.

If you have any questions about the collection, use and disclosure of this information, please contact the Access & Privacy Office at 902-943-2148 or privacy@halifax.ca.

Please read the Terms and Conditions carefully.

HFXGO supports VoiceOver and other accessibility functions such as Zoom, Magnifier and Speak Screen.

Please contact 311 or visit a Customer Contact Centre.