311 Contact Centre
More than a telephone number, 311 is your direct connection to important municipal services and information. There are five customer service centre locations in the Halifax region. You can also contact 311 by phone, regular mail, or email.
Contact 311 to request services or more information about any of the following:
- property tax information
- animal services and licenses
- bylaw complaints
- customer service information
- Halifax Transit schedules and services
- requests for street and sidewalk maintenance
- garbage collection schedules and services
- illegally parked vehicle complaints and inquiries
- parking ticket payments
- construction services, including construction permits
- municipal facility information, like recreation centres
- civic event information
- requests concerning parks, playgrounds, and sports fields
- vending information
- traffic and street lights concerns and suggestions
- minimum standards complaints
- other general municipal information and services
Visit us in person
- Bayers Road Centre
7071 Bayers Road
2nd Floor Towers
Halifax, NS B3L 4P3
8:30 a.m. to 4:30 p.m. Monday to Friday
Closed on statutory holidays - Alderney Gate
40 Alderney Drive, 1st Floor
Dartmouth, NS B2Y2N5
8:30 a.m. to 4:30 p.m. Monday to Friday
Closed on statutory holidays - Scotia Square Mall
5201 Duke St.
Halifax, NS B3J 1N9
8:30 a.m. to 4:30 p.m.
Monday to Friday
Closed on statutory holidays - Acadia Centre
636 Sackville Dr,
Lower Sackville, NS B4C 2S3
8:30 a.m. to 4:30 p.m.
Monday to Friday
Closed on statutory holidays - Musquodoboit Harbour
7900 Highway #7
Musquodoboit Harbour, NS B0J 2L0
8:30 a.m. to 4:00 p.m.
Monday to Friday
Closed on statutory holidays
Planning and Development-related services are only available at the Alderney Gate and Bayer’s Road locations.
Hours of operation for the Planning & Development counter at both locations:
Monday to Friday
9:30am – 4:30pm
By Phone
Call 311 toll-free from anywhere within the Halifax region. A friendly and knowledgeable agent can provide a wide variety of municipal information and services in over 150 languages. If you have a question about a municipal service, 311 is your one-stop-shop.
Hours of operation:
Monday to Friday
8 a.m. to 8 p.m.
Saturday & Sunday
9 a.m. to 5:30 p.m.
Exceptions: Closed on Christmas and New Year's Day
After-hour urgent service for:
- road maintenance issues such as sinkholes, traffic light problems, and street obstructions
- plumbing or electrical issues at municipal facilities
- animal services like an injured or found dog, or an aggressive animal
- illegally parked vehicles
Always dial 911 in an emergency—when someone’s health, safety, or property is threatened, and when help is needed immediately.
What number do I call?
For municipal government information and services
311: non-emergency municipal government services from anywhere within the municipal boundary
1.800.835.6428: toll-free outside of the municipal boundary but within Nova Scotia
902.490.4000: outside of Nova Scotia for Halifax non-emergency municipal government services
902.490.6645 or 1.866.236.0020: hearing impaired only line teletypewriter users (TTY) for non-emergency municipal government services
For other services:
911: in an emergency—when someone’s health, safety, or property is threatened, and when help is needed immediately
211: human, social, and health-related information and referral services
411: local directory assistance
511: road conditions information service
611: telephone repair service
711: message relay service (MRS) for individuals who are hearing and/or speech impaired
811: non-urgent health care telephone triage service
By mail
Halifax Regional Municipality
PO Box 1749
Halifax, NS
B3J 3A5
Please indicate department and/or staff member.