311 Municipal Services and Information

311 Contact Centre

More than a telephone number, 311 is your direct connection to important municipal services and information. There are three customer service centre locations in the Halifax region.  You can also contact 311 by phone, regular mail, or email (contactus@311.halifax.ca). 

Contact 311 to request services or more information about any of the following:

Visit us in person

  • Bayers Road Centre
    7071 Bayers Road
    Suite 262, Main level
    Halifax, NS  B3L 4P3
    8:30 a.m. to 4:30 p.m. 
    Monday to Friday, excluding Holidays
  • Alderney Gate
    40 Alderney Drive, 1st Floor
    Dartmouth, NS  B2Y2N5
    8:30 a.m. to 4:30 p.m.
    Monday to Friday, excluding Holidays
  • Musquodoboit Harbour
    7900 Highway #7 
    Musquodoboit Harbour, NS  B0J 2L0 
    8:30 a.m. to 4:00 p.m. 
    Monday to Friday, excluding Holidays

Planning and Development Permit Office 

  • We are located at:
    5251 Duke St, 3rd Floor, Suite 300, Duke Tower, Halifax
    8:30 a.m. – 4:30 p.m.
    Monday to Friday, excluding Holidays

By Phone

Call 311 toll-free from anywhere within the Halifax region. A friendly and knowledgeable agent can provide a wide variety of municipal information and services in over 150 languages. If you have a question about a municipal service, 311 is your one-stop-shop. 

Hours of operation:

Monday to Friday
8 a.m. to 8 p.m.

Saturday & Sunday
9 a.m. to 5:30 p.m.

Closed on statutory holidays

After-hour urgent service for:

  • road maintenance issues such as sinkholes, traffic light problems, and street obstructions
  • plumbing or electrical issues at municipal facilities 
  • animal services like an injured or found dog, or an aggressive animal
  • illegally parked vehicles 

Always dial 911 in an emergency—when someone’s health, safety, or property is threatened, and when help is needed immediately.

What number do I call?

For municipal government information and services

311: non-emergency municipal government services from anywhere within the municipal boundary

1.800.835.6428: toll-free outside of the municipal boundary but within Nova Scotia 

902.490.4000: outside of Nova Scotia for Halifax non-emergency municipal government services

902.490.5020 or 902.490.7252 (TTY): Halifax Regional Police non-emergency Dispatch

For other services:

911: in an emergency—when someone’s health, safety, or property is threatened, and when help is needed immediately

211: helping you find the right community and social services

411: local directory assistance

511: road conditions information service

611: telephone repair service

711: message relay service (MRS) for individuals who are hearing and/or speech impaired

811: non-urgent health care telephone triage service

By mail

Halifax Regional Municipality
PO Box 1749
Halifax, NS
B3J 3A5
Please indicate department and/or staff member.