When will mobile payment for parking be available?
As of December 4, 2017, mobile payment for parking is available on all municipal meters.
How do I access the mobile payment for parking option?
Users must download the mobile app via the HotSpot website. The app has a monthly/ annual fee. Watch this HotSpot video to see how the mobile app works.
Do I now have to use the mobile app in order to pay for metered parking?
No. Standard methods of payment for metered parking remain unchanged. The new mobile payment solution provides people with another option for their convenience. Coin payments are also available at all meters.
If I try to pay on a weekend or holiday, will the mobile app take my payment?
No. The app will not process payments on weekdays or holidays, even if the user tries to make a payment.
I only used half my time at the meter. Can I get a refund?
Users of the mobile payment app can end their parking session any time and will be refunded the remaining time. This option is not available for standard coin payments.
Will I receive a mobile notification if I get a ticket?
No. Users of the mobile app will not receive an electronic ticket or notification. Paper tickets will continue to be issued.
How do I pay a ticket?
Ticket payment remains unchanged and can be paid online.
Can I use the mobile app to pay for Halifax Transit?
No. The HotSpot transit payment feature is not available in Halifax. New fare payment technology is part of the next phase of Halifax Transit’s fare solutions project and mobile payment may be considered as part of this. Updates regarding the status of new technology for transit will be shared as information becomes available.
How many parking meters will now offer the mobile payment option?
All 1,485 municipal meters will now offer the mobile payment option. All 750 parking spaces operated by Waterfront Development will also be offering the mobile payment option via HotSpot.
Is the mobile payment system for municipal metered parking the same as what’s offered by Waterfront Development?
Yes. Users can use the same HotSpot parking app for both municipal and Waterfront Development parking spaces. The Halifax Regional Municipality and Waterfront Development have separate contracts with the service provider and are subject to change at different times. Any future changes in service providers will be clearly indicated.
Does HotSpot collect a percentage of meter revenue?
No. HotSpot only collects revenue via a monthly/ annual fee to use the mobile app. For more information visit the HotSpot website.
How much will this new service cost the municipality?
There is no cost to the municipality. HotSpot has the current contract rights for mobile payment in the municipality and collects revenue though a monthly/ annual fee collected from registered app users.
Who can I call if there’s a problem with my HotSpot app?
Contact the service provider via its website, mobile app or call 1-855-712-5888 (toll-free). Please do not call 311 to report issues with the mobile application.
How do I report an out-of-order parking meter?
Please email or call 311.