Parking Enforcement Officers are responsible for ensuring public safety, maintaining traffic flow requirements as directed by signage and enforcing the general rules of the road under legislation of the Motor Vehicle Act, HRM By-law P-500 and the HRM Winter Parking Ban Regulations.
The following options are available to pay your parking tickets.
Internet: for payments by credit card click here:
By phone: Credit card payments only*
Call 311 or toll free 1-800-835-6428 (in NS only). Payments accepted 7:00 am - 11:00 pm, 7 days a week. Visa, Mastercard, and American Express.
*Beginning May 29, 2017, the municipality will no longer accept parking ticket payments over the phone. At that time, a new online app will be introduced to improve the customer experience and enhance security for users. Stay tuned for more details.
Frequently Asked Questions re: Discontinuation of Phone Payment Option
Payable at any municipal Customer Service Centre - 8:30 am to 4:30 pm weekdays, by cash, cheque, debit or credit card.
Parking Ticket Enforcement Office
PO Box 1749
Halifax NS B3J 3A5
Do not send cash through the mail. Cheques or money orders to be made out to the Halifax Regional Municipality. Please note your ticket number on the cheque or money.
Incomplete or incorrect payment does not settle a ticket and may not be accepted.
Must be made to the Provincial Court. See penalty details on the front of the ticket for payment amount. Provincial Court (902) 424-8718
You will receive a Summons by mail. This Summons will indicate the date, time and place to appear in court. NOTE: Your first appearance will be to enter a plea only.
NOTE: If you do not pay this penalty by the court date or do not appear in court as directed by the Summons, the Justice will enter a conviction in your absence resulting in a fine. The Registrar of Motor Vehicles may not allow you to renew your license or vehicle permit until the the fine is paid. A fee in addition to the fine may be applied by the Registrar of Motor Vehicles.
Why is the municipality discontinuing phone payments for parking tickets?
The municipality is committed to proving customers with the most secure and effective systems for making payments. Part of that commitment is staying current with the most up-to-date security standards when it comes to credit card payments.
The Payment Card Industry Data Security Standard (PCI DSS) provides merchants, like the municipality, with a single set of requirements for safeguarding sensitive cardholder data. After reviewing the standards and the options to becoming compliant it was decided the best next step for our customers and the security of their data was to discontinue the phone payment option and enhance our online payment system.
I’ve paid tickets over the phone in the past. Was my credit card information secure?
The municipality takes the security of personal information, such as a credit card details, very seriously. The municipality has never had a breach of security identified or reported regarding phone payments. On May 29, 2017 phone payments will no longer be accepted by the municipality; however, customers will continue to be able to make payments online, by mail or in person. In the meantime, ensuring secure customer payments are received over the phone remains a top priority.
When will parking ticket payments over the phone be discontinued?
Beginning May 29, 2017, phone payments for parking tickets will no longer be accepted by the municipality. The current online parking ticket application has reached its end of life. A new online tool for parking ticket payment is in development and will be hosted on the new Halifax.ca website when it launches on May 29, 2017.
Does removing the payment by phone option represent a reduction in customer service?
Customer service levels will improve as a result of the changes. It’s important to note that parking ticket payments calls represent only 2 per cent of all calls handled at the 311 Contact Centre. And with more people doing daily tasks online the municipality is responding to those needs by making more e-services available, including a new online parking ticket application that provides customers with the kind of service they are asking for.
The new online tool will provide enhanced security, be easy to use and readily available via desktop, tablet, smartphone, etc. In addition to credit cards, payments can also be made using debit cards that are branded Interac Online. Providing these kinds of online self-service options also helps free up 311 Agents to be available to assist and support customers with more complex transactions and interactions. Should a customer not wish to use the online tool, they still have the payment option of in person or by mail.