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Mission Statement

"To provide world class services for our customers and our environment"

Important Notices:


Stormwater Cost of Service Hearing

On July 11, 2013, the Nova Scotia Utility and Review Board (NSUARB) approved rates for water, wastewater and stormwater services effective July 1, 2013, and April 1, 2014. The approved rate structure also separated the stormwater charge from the combined wastewater/stormwater charge to provide a more equitable user pay system.

After two years of implementation and experience administering the stormwater rates, Halifax Water conducted a review of the current Cost of Service and Rate Design Methodology for stormwater service including a comparison to industry best practice, with a view to enhancing equity and improving administration of the charge. Based on the results of this review, Halifax Water is proposing modifications to the Cost of Service Manual and Stormwater Rate Design.

Halifax Water filed a Stormwater Cost of Service and Rate Design Application with the NSUARB October 30, 2015. A hearing, which is open to the public, is scheduled for the week of February 16, 2016.

This application does not seek to increase stormwater rates, but is focused on ensuring equity in the application of stormwater fees and improving customer service and administrative processes. In other words, this application is not about asking for a bigger pie, but how to ensure equity in the distribution of the existing pie.

Clear here for questions and answers to help you better understand stormwater.


Stormwater Rate Application 2015Click to view the Stormwater Application submitted to the Nova Scotia Utility and Review Board by the Halifax Regional Water Commission for an Order approving revisions to the Cost of Service Manual for Stormwater Service. This application was submitted in October 2015.


QR Code for Hydrant & Catchbasin Interactive MapFire Hydrant & Catchbasin Interactive Mapping

Halifax Water has launched a convenient, user-friendly online database of hydrants and catchbasins located within Halifax Water’s service area. This interactive online mapping application allows users to quickly search an address and locate area hydrants and catchbasins through their mobile device, computer, tablet etc..

Click for more information or scan the QR Code.


Stormwater Management Public Information Sessions

Halifax Water held a series of Stormwater Management Public Information Sessions throughout the Halifax Municipality September 14th, 15th, 16th and 17th, 2015. These sessions were held to provide valuable information about Stormwater Management in light of climate change, community growth and to answer your questions. Click for details on the information provided at the sessions.

ePost - Online BillingGet Your Water Bill Online!

Halifax Water has teamed up with Canada Post to offer customers the ability to receive their water bill online. With Canada Post's epost, you can manage your bills online in one safe, secure place. Any time, anywhere! Click for more information...



Water Services Wastewater/Stormwater Rate / Fee Information


Getting Connected Sewer Backups Regional Development Charge Call Before You Dig Call Before You Dig
Billing & Account Information Wastewater and Stormwater Management Stormwater Billing Facilities & Infrastructure

Average Water Use

Biosolids Management

Water, Wastewater, Stormwater Rates and Fees

Advanced Metering Infrastructure Final Report January 2014 PDF Document - Advanced MEtering Infastructure Final Report Harbour Solutions Project 2015 Water & Wastewater Rate Application Cross Connection Control Program
Paying Your Bill N-Viro Soil Amendment Peer Review Study 2012 Rate Application (Airport/Aerotech) Design and Construction Specifications 2015
Cancelling Services Pollution Prevention Cost of Service Study June 2011 Approved 2015/16 Capital Budget PDF Document - Approved Capital Budget 2015/2016
Bulk Fill Stations Inflow & Infiltration Reduction  (I&I) Program

Water, Wastewater, Stormwater Cost of Service Rate Design Manual

Halifax Water 5-Year Business Plan 2015/16 to 2019-20 To PDF Acrobat Tips

Leak Investigation

System Capacity & Planning  

Asset Management Assessment Project - Executive Summary Report - June 2011 PDF Document - Halifax Water 5-Year Business Plan

Low Water Pressure

SNC Lavalin Report - Nov. 2011 - Cow Bay Road Drainage Investigation

Integrated Resource Plan

Source Water Protection Wastewater Treatment Facilities   Regulatory Compliance
Water Quality What should people NOT be flushing down their toilets or sinks?   Blue City:  The Water Sustainable City of the Near Future
Geosmin Information


Water & Your Health  


Water Sources    


Water Treatment Plants      
Water Conservation    


Water Main Renewal Program      

Emergency Information


Phone Numbers:

   WATER: 490-6940              SEWER & FLOODING: 311


Sewer Backup Information

Call Before You Dig Call Before You Dig

Construction/Maintenance Projects

Emergency Repairs in Progress


* Bedford Highway


In The News

* Sawmill River - CBCL Preliminary Design Report

* Halifax Water Launches Canada’s First In-Pipe Hydro Project

* Awards


The Salvation Army / Halifax Water H20 Fund

Click for more information

In the spring of 2010 Halifax Water began working with the Salvation Army to establish a fund to assist Halifax Water customers who are truly in need and in April 1, 2011 the Help To Others Fund, or H2O Fund, was launched. Click for more information...