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Mission Statement

"To provide world class services for our customers and our environment"


Important Notices:


Halifax Water Launches Advanced Metering Infrastructure Project

Halifax Water’s Advanced Metering Infrastructure (AMI) project, will enable three-way digital communication between the meter, the utility and customers. AMI will increase customer convenience, customer ability to track and manage their water usage in real time, and enhance customer service.

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Seasonal Disinfection - Pilot Program

The final stage in the process of sewage (wastewater) treatment involves disinfection of the wastewater by Ultraviolet (UV) lights. The UV disinfection process kills the bacteria.  Seasonal disinfection means UV disinfection will continue during the spring, summer and fall period (April 1 to October 31), but not during the winter period (November 1 to March 31). Full screening of floatables and all other treatment processes will continue to operate year round.

A pilot program has been approved for March and April of 2016.

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Fire Hydrant & Catchbasin Interactive Mapping

Halifax Water has launched a convenient, user-friendly online database of hydrants and catchbasins located within Halifax Water’s service area. This interactive online mapping application allows users to quickly search an address and locate area hydrants and catchbasins through their mobile device, computer, tablet etc..

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Stormwater Cost of Service Hearing

Stormwater Rate Application 2015Halifax Water filed a Stormwater Cost of Service and Rate Design Application with the NSUARB October 30, 2015. A hearing, which is open to the public, is scheduled for the week of February 16, 2016. This application does not seek to increase stormwater rates. Click for more information...

Get Your Water Bill Online!

ePost - Online BillingHalifax Water has teamed up with Canada Post to offer customers the ability to receive their water bill online. With Canada Post's epost, you can manage your bills online in one safe, secure place. Any time, anywhere! Click for more information...



Water Services Wastewater/Stormwater Rate / Fee Information


Getting Connected Sewer Backups Regional Development Charge Call Before You Dig Call Before You Dig
Billing & Account Information Wastewater and Stormwater Management Stormwater Billing Facilities & Infrastructure

Average Water Use

Biosolids Management

Water, Wastewater, Stormwater Rates and Fees

Advanced Metering Infrastructure Final Report January 2014 PDF Document - Advanced MEtering Infastructure Final Report Harbour Solutions Project 2015 Water & Wastewater Rate Application Cross Connection Control Program
Paying Your Bill N-Viro Soil Amendment Peer Review Study 2012 Rate Application (Airport/Aerotech) Design and Construction Specifications 2015
Cancelling Services Pollution Prevention Cost of Service Study June 2011 Approved 2015/16 Capital Budget PDF Document - Approved Capital Budget 2015/2016
Bulk Fill Stations Inflow & Infiltration Reduction  (I&I) Program

Water, Wastewater, Stormwater Cost of Service Rate Design Manual

Halifax Water 5-Year Business Plan 2015/16 to 2019-20 To PDF Acrobat Tips

Leak Investigation

System Capacity & Planning  

Asset Management Assessment Project - Executive Summary Report - June 2011 PDF Document - Halifax Water 5-Year Business Plan

Low Water Pressure

SNC Lavalin Report - Nov. 2011 - Cow Bay Road Drainage Investigation PDF Document - Approved Capital Budget 2015/2016

Integrated Resource Plan

Source Water Protection Wastewater Treatment Facilities   Regulatory Compliance
Water Quality What should people NOT be flushing down their toilets or sinks?   Blue City:  The Water Sustainable City of the Near Future
Geosmin Information


Water & Your Health  


Water Sources    


Water Treatment Plants      
Water Conservation    


Water Main Renewal Program      

Emergency Information


Head Office:
450 Cowie Hill Road
PO Box 8388, RPO CSC
Halifax, NS B3K 5M1

Customer Care:
Regular Phone Hours: Monday to Friday from 8:00 a.m. to 8:00 p.m.
Regular Business Hours: Monday to Friday from 8:30 a.m. to 4:30 p.m.

24 Hour Emergency Service:
Water, Sewer & Flooding: 902-490-4820

Sewer Backup Information

Call Before You Dig Call Before You Dig

Construction/Maintenance Projects

Emergency Repairs in Progress


* NEW - Halifax Water News Room

  • Halifax Water has a new News Room for all the latest media & news releases, street closures and service updates.


In The News

* CBC National News Story on Infrastructure Profiles Halifax Water

CBC National News Story in Infrastructure Profiles Halifax Water

* Sullivan's Pond Storm Sewer Renewal

* Halifax Water Launches Canada’s First In-Pipe Hydro Project

* Awards


The Salvation Army / Halifax Water H20 Fund

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In the spring of 2010 Halifax Water began working with the Salvation Army to establish a fund to assist Halifax Water customers who are truly in need and in April 1, 2011 the Help To Others Fund, or H2O Fund, was launched. Click for more information...