Frequently Asked Questions | FAQs
How many people can participate in the program?
The 2019/20 program is capped at 2,000 people. Applications will be received and approved on a first-come, first-served basis.
How do I know if I qualify?
In order to qualify for the 2019/20 program, you must meet all of the following requirements:
- you must live in the Halifax Regional Municipality
- your combined gross household* income is less than $34,000
- you do not receive a transportation subsidy under the Nova Scotia Employment Support and Income Assistance program
- you are an adult (over 18 years of age)
*A household is all family members living in the same home related by blood, marriage, common-law or adoption. Roommates are not considered part of the household. Adults are considered persons 18 years and over.
What do I need to apply?
In order to apply, applicants must:
Household income includes:
- Business income
- Room and board
- Insurance benefits
- Spousal support
- Investment income
- Private pensions
- Government pensions
- Social assistance
- Government subsidies
- Out-of-country earnings
- Out-of-province earnings
Household income does not include:
- War Veteran’s Allowance
- Child Tax Credit
- GST Rebate
- Provincial Oil Rebate
- Pensions under the Pensions Act (Canada), Chapter P-6, sub-section 1-12
Why do I need to provide my household income?
The intent of the program is to improve the accessibility of transit service to low income residents; therefore, it’s important to determine the income of all adult residents in a household.
When will the applications be available?
For the 2019/20 program year, the Affordable Access application forms will become available Tuesday, May 14, 2019 and will be accepted beginning Tuesday, May 21, 2019.
How do I submit my application?
Visit the Apply to Affordable Access program page to learn how to submit your application.
Is there anyone who can help me with my application?
If you need help with your application form, visit a Customer Service Centre, your local library or community recreation centre.
What are the deadlines for applications?
There is no deadline for the applications. The program will remain open until filled.
How do I know if I have been accepted into the program?
Successful applicants will be sent a letter in the mail. Only successful applicants will be contacted.
If selected to participate in the program, how do I get my passes?
Successful applicants will receive a letter from the municipality informing them that they are to be part of the Low Income Transit Pass Program. For each month of the program, participants need only bring a photo ID to one of the five Customer Service Centres.
What happens if I'm in the program but I don't buy a pass every month?
There is no obligation to purchase a monthly pass every month however, in August 2017, Regional Council approved an amendment to the Low Income Transit Pass Program which allows Halifax Transit to remove inactive participants (i.e. those who have not purchased a pass for six consecutive months) to allow approved applicants on the wait list to enter the program. This motion was based on the pilot program findings that 14% of participants did not purchase any passes through the duration of the six month pilot. If a participant purchases one pass every 3 - 4 months, they remain enrolled in the program. The amendment only applies to those who do not purchase a pass for 6 consecutive months.
Is there a waiting list?
Yes. Completed applications continue to be accepted at municipal Customer Service Centres and successful applicants will be placed on a waiting list. Applicants will be notified via mail or email if or when passes become available.
If you are applying to the Affordable Access Program and would like to provide feedback, please fill out and submit our Feedback Survey.