Bookings and rentals

 Arenas Schools Outdoor Facilities REC Centres
Listings Arena listing School listing Please see relevant web page for outdoor facility type. REC centre listing
Booking instructions Complete the application for use form and submit according to instructions below. Complete the application for use form and submit according to instructions below. Complete the application for use form and submit according to instructions below. Complete the facility rental request form and submit according to instructions below.
Booking amendments and other information Contact facility scheduling to amend existing bookings. Contact facility scheduling to amend existing bookings. To amend an existing booking submit the outdoor facility amendment form. See service level standards below. Contact recreation scheduling team to amend existing bookings.
Topic Service level (business days) Notes
Return/Acknowledge Client Messages for Bookings 2 Facility Scheduling will return client messages within two business days.
New Rental Requests 2 Service level assumes all required documentation is submitted and complete. If the requested asset is unavailable, processing may be delayed while alternate locations are found.
Amendments to Approved Rental Requests 5 Service level assumes submission of a completed Outdoor Facility Amendment Form. No amendments will be processed if requested within five business days of the event. Any applicable refunds or credits will be processed at end of season.
Amendments to Approved Rental Requests 5 Service level assumes submission of a completed Outdoor Facility Amendment Form. No cancellations will be processed if requested within five business days of the event. Any applicable refunds or credits will be processed at end of season.
Rental Booking Cancellation (initiated by Parks & Recreation) N/A Applicable refunds or credits will be processed at end of season.
Not Playable Field Refund/Credit Noon of Following Business Day Service level assumes submission of information about the field condition, along with an applicable photo if possible. Any applicable refunds or credits will be processed at end of season.