Current opportunities with Halifax Regional Police
Emergency Response Communicators
Halifax Regional Municipality is currently inviting applications for the permanent part-time position(s) of Emergency Response Communicator with Halifax Regional Police.
Who should apply?
We are looking for calm professionals who can maintain control in high pressure situations for the part-time Emergency Response Communicator (ERC) position(s). ERCs provide front line customer service while taking 100+ calls a day and connecting citizens to various services.
If you are solution-oriented, quick thinking and decisive, with experience working with the public in a fast-paced customer service environment, apply now.
How do I apply?
Submit a resume outlining your qualifications along with a cover letter referencing the correct posting. Please do not include your references in your resume; they will be requested if your interview is successful.
The process begins with the submission of your resume and cover letter. Next, resumes are vetted and invitations for testing are sent to individuals who best match the job posting. The testing process is called ‘CRITICALL’ and is a software program that measures keyboarding, decision-making, spelling, English comprehension, map reading and multi-tasking ability, among other skills. If you do well in the testing phase you are invited back for an interview. After your interview, you may be asked to polygraph, supply background checks and references.
Salary & Benefits
The hourly rate is $25.91 per hour as per the Halifax Regional Police Association Collective Agreement. You will receive 4% vacation pay and may select two weeks of unpaid leave per year. You do not earn sick leave benefits; however, you are enrolled in the benefits package, which covers medical and dental insurance and life insurance. As a member of the bargaining agent, Halifax Regional Police Association, you will pay dues at a reduced rate. Once you complete a one-year probationary period you may start contributing to the Halifax Regional Municipality's Pension Plan.
This job posting will close on August 10, 2021 at 11:59 p.m.
Emergency Response Communicator Frequently Asked Questions:
Q: What is the deadline to apply?
A: Applications must be received by 11:59 p.m. on August 10, 2021.
Q: Can I work or attend school as a part-time Emergency Response Communicator (ERC)?
A: This position is not suitable for creating a schedule that is compatible with attending school full-time or working full-time. Part-time ERCs are required to be available on a scheduled or call-out basis.
Q: What are the hours of a part-time ERC?
A: The hours of work are covered in the collective agreement. As a part-time staff member, you are guaranteed 20 hours per week. You have the right of refusal after 40 scheduled hours and hours worked beyond 35 hours in a week are paid at 1 ½ times the hourly rate. The current average scheduled hours are 32 hours per week, and the maximum length of a shift is 12 hours. Part-time staff are scheduled two weeks in advance but may be offered additional hours with limited notice.
Q: How long will I be a part-time member?
A: All staff begin as part-time employees. You will be offered the opportunity to move to full-time as vacancies open.
Q: Am I required to work evenings, weekends or holidays?
A: Yes. ERCs may be scheduled for day or evening shifts. The Integrated Emergency Services dispatch call centre operates 24/7 and you will be required to work as scheduled. This includes holidays and special weather events.
Q: Is there a work from home option?
A: No, there is not.
Q: I don’t have a driver’s license or a vehicle, is that necessary for this position?
A: No, you aren’t required to have a driver’s license or a vehicle. However, we operate 24/7 and public transportation is not available 24/7. Therefore, a reliable source of transportation is required.
Q: What is the training like?
A: Training consists of several steps. First you will partake in classroom lessons and experience the live environment with a mentor. Once the classroom work is completed, trainees are assigned a mentor and move to the dispatch floor. During this training period only non-emergency phone lines are answered. The mentor submits weekly evaluations and the trainee’s work is evaluated. The mentor stays with the trainee until that person is signed-off by both the mentor and supervisor. If successful during this training period, which varies in time and is dependent on the progress of the new staff member, the trainee is then allowed to work alone. The next step is a week-long 911 training with the Nova Scotia Emergency Management Office (EMO). Following the 911 training is a pass/fail exam and an audit for compliance.
Q: Is this a good position for me to gain experience if I want to be a police officer or firefighter?
A: No, it is not. We hire with the goal of keeping employees long-term within this role. If you’re interested in becoming a police officer or firefighter, please apply directly to those positions.
Halifax Regional Municipality is inviting applications for the full time, permanent position(s) of Police Constable in Halifax Regional Police. Applications will be accepted until June 30, 2022. When applying, keep in mind that Halifax Regional Police doesn’t practice a lateral entry process. Successful candidates will not retain their previous rank, compensation, or seniority.
The deadline to submit an application for the 2021 HRP cadet class is now closed.
Other opportunities with Halifax Regional Police
Civilian opportunities are regularly posted on the municipality’s online job site.
Questions about a career with Halifax Regional Police?
Contact Halifax Regional Police Human Resources, Monday to Friday, 8:30 a.m. to 4:30 p.m.:
By phone: 902.490.1492
By email: email@example.com