Application fees must be paid in full at time of submission. Fees can be paid by credit card online, or by dropping off cheque at a customer service center. At the end of the application, the fees will be summarized on the Customer Attestation Page. Use the [Pay and Submit] button to open the payment interface. Once the payment is processed the permit will submit to us, and the status of the permit will change to ‘Submitted’. View a complete list of permit fees.
If you chose to save the permit application instead of pay and submit, the permit will remain in draft form in your customer portal account.
You can pay for the permit at any time by opening the permit application and selecting ‘Next’ until you arrive at the end of the application. You will arrive at the same attestation summary page with the [Pay and Submit] button available to you.
Alternatively, you can pay for multiple permits in one credit card transaction by using the ‘Pay’ option from the top menu of the customer portal. Save the permit at the end of the application. The ‘Pay’ menu opens a list of outstanding permit fees and you can select which permits to pay at one time. Paying for permits through this method does NOT auto-submit the permit application.
Each permit application must be submitted after payment is completed by opening the permit file and using the next button to navigate to the Attestation and summary page. At the bottom of the page you will see a [Submit] button. View How to pay fees on a saved permit application (PDF).
It is possible to create an estimate of permit fees before completing an application.
On the customer portal home page, select Estimate and fill in required fields. This is an estimate only.
The My Payments tab contains a list of all transactions made from your customer portal account. The table lists the permit, date, receipt number and amount paid. The table can be exported to Excel for integration with other accounting software.
The Receipt Number links to a receipt PDF that can be used for invoicing purposes. Check out How to View Receipts (PDF)
Q. My credit card was declined. What can I do?
A. Check that your credit card number and expiry date are correctly entered. If the problem persists, check with your credit card company. The municipality does not know the reason for declines. It may help to print the Transaction Declined screen for conversations with your bank. If your card was declined, your permit remains in the draft status, and is not submitted.
Q. My transaction is incomplete, or my transaction was declined, what can I do?
A. This is a common error message and is frequently related to autofill or timeout on the webpage. Troubleshooting tips:
• Autofill sometimes enters the address incorrectly in the form – check the address.
• Ensure the Address entered is the registered address on file associated with the credit card.
• The payment page timed out or was not refreshed before completing the payment. This may be due to a blip in wifi connectivity or due to inactivity on the page for too long. Close down and start again.
Q. I paid for my permit using the ‘pay and submit’ button but the status still says Draft?
A. If you received confirmation that your payment was successful after using the “Pay and Submit” button but your permit status still reads Draft your permit has NOT been submitted and we cannot begin the application process. This is unfortunately a common error and we are working to resolve it. In the interim, to submit your permit you must navigate through the application pages using the ‘NEXT’ button and click the “Submit” button at the end. You do NOT need to re-pay for the permit if you received confirmation of payment.
Q. I would like to use the customer portal, but I do not want to pay online using Visa or Mastercard. Do I have any options?
A. • In order for a permit application to be submitted online it must be paid in full using either Visa, MasterCard, Visa Debit, Mastercard Debit or Amex. (Only one tender type is accepted via our online payment system.)
• At this time, due to COVID-19, we are not accepting cash payments. If you do not want to pay online, you can pay for your permit by dropping off a cheque at:
Bayers Road Centre, 7071 Bayers Road, 2nd Floor Towers, Halifax, NS B3L 4P3
8:30 a.m. to 4:30 p.m. Monday to Friday
Be sure to include the permit number on the cheque.
Q. Can I see what payments I have made on permits within my online account?
A. Yes, when logged into your account, you can see all payments made under the "My Payments" tab on the top right of your screen. You can search for specific payment dates and ranges, and then you can view, print or download a copy of the payment receipt. You can also save all payments as an excel document for your records.