In the interest of Public Health and Safety, effective today March 18, all Customer Service Centres are closed until further notice. In addition, the Taxi and Limousine Licensing Office will no longer be completing any inspections until further notice. In alignment with Service Nova Scotia, HRM has extended the expiry dates for all Taxi and Limousine licenses that are expiring in March, April and May until Aug. 31, 2020.
Our intent is to ensure that the industry is able to continue to operate with minimal interruptions caused by COVID – 19. The health and safety of HRM residents and staff are our top priority.
Should the industry have any questions or concerns please contact 311 and Licensing Staff are available to address any queries.
The Licensing Authority has been in contact with the Taxi/Limousine Industry and the Nova Scotia Health Authority (NSHA). The NSHA has provided the following helpful information for all taxi and limousine drivers relative to COVID-19:
COVID-19 Exposure Risk:
The Nova Scotia Interim Guidance: Public Health Measures for Novel Coronavirus (COVID-19) guides Nova Scotia public health practices in relations to managing COVID-19 cases and contacts. Depending on exposure, there are three categories of risk level (high, medium, or low) for various contacts. The risk level that would apply to taxi and limousine drivers is Low Risk:
Lower/no risk, aka, not considered a contact. This includes people who:
- Have short interactions with a confirmed case. Taxi drivers would fit here. For these groups, there is no monitoring required and no public health follow-up. If there was an unusual event that occurred during the fare, drivers could certainly follow-up with public health. If there are updates that change the risk category for taxi drivers then the NSHA and NS Public Health Authority would let taxi drivers know immediately.
Precautionary Measures for Taxi Operations. Keep yourself and your passengers protected:
To ensure you keep yourself and passengers protected, you can take the following steps:
- Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available.
- Avoid touching your eyes, nose, or mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Ask passengers to sit in the back to create physical distance.
- Have tissues and hand sanitizer available for your passengers if possible.
- Ensure air system is not set to recirculate.
- Dispose of all waste in a small waste bag, tie it and dispose of it in regular garbage
Disinfect your vehicle regularly
- Plan to clean and disinfect your vehicle as often as possible—especially after you drop off passengers who appear to be sick and after every medical passenger. Pay close attention to surfaces that are touched often by passengers.
Use a disinfectant that is pre-approved by the Health Canada for use against novel coronavirus (COVID-19). This information can be found at the link below.
Here is another link from Michigan State University that provides some helpful tips for disinfecting hard surfaces:
- Wash hands thoroughly after cleaning vehicle.
Other links that may be of assistance are: http://www.nshealth.ca/coronavirus and www.novascotia.ca/coronavirus
Taxi By-law and Administrative Order FAQ
When is the new By-Law and Administrative Order effective?
• The new By-Law and Administrative Order came into effect on Saturday, September 28th, 2019.
I want to know where I am on the new combined waitlist?
• The new combined waitlist will be based on date of application so the last number you received may have changed. The Taxi Office will be actively working on combining the waitlists. .
I’m on the waitlist, when will I get my roof light offer?
• Offers will be sent out in batches every few months via registered mail. This process will take a few years. Your offer is dependent on where you are on the combined waitlist.
I had a Dartmouth roof light, but was on the list for a Halifax roof light what happens now?
• Nothing, you will be removed from the waitlist as your existing roof light allows you to operate in any of the former zones.
Elimination of zones and roof light changes
What does the elimination of zones mean?
• Taxi drivers can pick up and drop off anywhere in the municipality, any day or time.
Do I need to do anything with my existing zone-specific roof light?
• No, you can keep your zone-specific roof light, the municipality is not requiring a change. However, if you want to change the colour to a white roof light you may do so.
I have the same roof light number as another owner, what happens now?
• We are in the process of contacting those who will need to change their roof light number by registered mail. When the process is complete, there will be no duplication of numbers.
Age of Vehicle
I currently have a vehicle licensed that is more than 10 years old, do I need a new vehicle?
• No, you are not required to change your vehicle that is currently licensed.
I am buying a new vehicle; how old can it be?
• At time of licensing the vehicle cannot be more than 10 years old.
I’m applying to be a new driver, how do I sign up for the mandatory sensitivity training?
• When the training becomes available the information will be in the step by step guide here.
I’m a new driver, how do I know which winter driving course is acceptable?
• The Taxi Office will provide a list of acceptable courses when this information becomes available here.
I’m a Taxi or Limousine Driver/Owner, do I have to take the sensitivity or winter driving training?
• The training is not mandatory however under the by-law the Taxi Office is able to request you to take training at any time.
GPS and Debit/Credit
GPS and Debit/Credit machines are due to be installed in all taxi and accessible taxis by March 28, 2020. Following this date, any vehicle inspections completed by the Taxi Office will look for both items.
36.2A Every global positioning system must:
(a) be capable of tracking and locating the position of a vehicle;
(b) include a vehicle location system;
(c) be equipped with an emergency call button;
(d) be fully operational at all times when the vehicle is available for hire to the public; and
(e) be capable of storing data that shall be shared, upon request, with the Licensing Authority.
The GPS system must be able to store data. If you would like confirmation that the system you are purchasing is approved by the Licensing Authority please phone 311.
The below options may be able to provide the GPS system for purchase:
- Some brokers may have options available to purchase the GPS through their business. Please contact a broker to see if this service is available for purchase.
- HiTech Communications
- Northern Business Intelligence
- Drive Products
- Atlantic Alarm Sound
If you would like confirmation that the system you are purchasing is approved by the Licensing Authority please phone 311.
Every taxi and accessible taxi must have a working debit/credit machine.
Child Abuse Registry
Where do I get the Child Abuse Registry check completed?
• The Department of Community Services completes the Child Abuse Registry request. The form is available online and can be sent by mail. You may also drop off the application to 5675 Spring Garden Road, Halifax, Nova Scotia. A photocopy of a valid piece of I.D. is required with the application and it will take up to 10 business days for processing.
When do I need to get the Child Abuse Registry Check?
• You will need to obtain the Child Abuse Registry Check prior to submitting your renewal documents to the Customer Service Centre. Please note it takes up to 10 business days for you to receive it back, and 5 business days for your renewal documents to be processed, please make sure you allow enough time to renew.
Criminal Record Check and Vulnerable Sector Check
As of May 1, 2019, all applications for Criminal Record Checks (CRC) must be done at a police station rather than at a Customer Service Centre.
Due to this change in process, you will first need to apply for the CRC and then go to a Customer Service Centre with the receipt or results of the CRC to be included with your paperwork at time of renewal.
Applying for a Criminal Record Check and Vulnerable Sector Check:
Criminal Record Check forms to be completed at one of five police station locations between the hours of 8:30 am and 4:00 pm:
- 1975 Gottingen Street, Halifax Headquarters
- 7 Mellor Avenue, Dartmouth Station
- 7001 Mumford Road, Halifax Shopping Centre
- 15 Convoy Run, Bedford (West) Division
- 264 Herring Cove Road, Spryfield Office
If you need fingerprints taken please go immediately to get them done at 1975 Gottingen Street, Halifax Regional Police Headquarters. The taxi office will contact you to schedule an appointment for inspection or to pick up your conditional taxi license only after all steps have been completed including fingerprints.
If you are contacted once for fingerprinting, you will always need to have them completed at every renewal.
If fingerprints are required, you must get them done for your CRC results to be complete. Without a complete CRC, your license will be suspended.
Questions? Contact HRP Records at 902.490.1329.
Your taxi licence and limousine licence must be renewed every two years. You have to apply in person at a Municipal Customer Service Centre.
Once submitted it will be up to 5 business days for your licence renewal to be processed.
If you are renewing your owner’s licence, you will receive a call to set up an appointment for your Taxi/Limo inspection. On the day of your appointment, your inspection will take place at 7 Mellor Avenue in Burnside. Drive to the ramp at the rear of the building for your appointment time—no need to check in at the front desk.
If you are renewing your driver’s licence, this will be sent to you via Canada Post unless otherwise indicated at the time of renewal at the Municipal Customer Service Centre.
Call 311 if you have submitted your package over 5 business days ago and have yet to hear from the Licence Office.
Renewal Requirements for Taxi/Limo Driver’s Licence
Obtain all the following documents and submit them to any Municipal Customer Service Centre.
When you come to the Municipal Customer Service Centre, be sure to bring your current Taxi/Limousine Driver Licence with you.
1. Criminal Record / Vulnerable Sector Check (must be completed at Halifax Regional Police)
2. Nova Scotia Provincial Driver’s Licence (minimum class 4)
3. A (“client use”) Nova Scotia Drivers Abstract (must be current within 30 days)
4. Two Passport Photos (2"X 2") dated and stamped (must be current within 30 days)
5. Driver’s Licence Renewal Fee $100.00 (two-year expiration)
6.Child Abuse Registry check results
Renewal Requirements for Taxi/Limo Owner’s Licence
Obtain all the following documents and submit them to any Municipal Customer Service Centre.
When you come to the Municipal Customer Service Centre, be sure to bring your current Taxi/Limousine Owner's Licence with you.
1. Meter Calibration Slip (must be dated and signed and current within 30 days)
2. Copy of Vehicle Registration Permit (original document must be in the vehicle at time of inspection.)
3. Copy of Motor Vehicle Inspection Certificate (original document must be in the vehicle at time of inspection.) MVI must be dated within 30 days of inspection.
4. Insurance Letter, providing proof of insurance on the said vehicle.
5. Company Letter or Registry of Joint Stocks Certificate, for which the vehicle is working under.
6. The owner licence holder must be present. If the vehicle is in a current lease agreement, a copy of the lease agreement must be provided.
7. Child Abuse Registry check
8. Owner’s licence renewal fee $50.00 (one-year expiration)
If you are an owner who does not hold a taxi/limousine driver’s licence you must provide an annual Criminal Record Check with Vulnerable Sector that has been obtained at Halifax Regional Police.
The following items will be inspected on the vehicle:
• roof light
• interior condition and cleanliness
• body condition (paint, holes, and rust)
• signal lights
• front and back brake lights
• hotel standard sticker
• safety inspection and certificate
• vehicle registration
• licence plate light
• taxi meter
• operation of windows
• emergency brake
• doors, handles, and locks
• wheel covers (hub caps)
• operation of trunk and cleanliness
• seat belts
• interior lights
• taxi roof light
• rear light
Contact Taxi and Limousine Services for any of the following:
• general inquiries
• By-Law T-1000 and Administrative Order #39 inquiries
• complaints and/or comments
• cancellations/rescheduling of inspections and testing
• request to be on the waiting list
By phone: 311
By fax: 902.490.6142
By mail: Municipal Taxi and Limousine Services
P.O. Box 1749, Halifax, NS B3J 3A5