Registration, cancellation, and refunds
Fees, dates, times, and locations of programs are subject to change. For the most up-to-date information on recreation programs, visit RecConnect. If there has been a change to the date, location, or content of the program that affects your ability or interest in attending, please contact the recreation centre offering your program for a refund.
Do I get reimbursed if one of my classes is cancelled?
There are times when organizers must cancel an individual class due to inclement weather or instructor- or facility-related conflicts. When this happens, every effort will be made to reschedule the cancelled classes, otherwise you’ll be given a credit on your account for future use. Contact the recreation centre offering your program for details.
What if the program I have registered for is cancelled?
If your program is cancelled, you will automatically be given a refund (prorated, if applicable).
Recreation staff reserve the right to cancel any program or to change class times and/or locations. Do not wait until the last minute to register, as programs with low registration may be cancelled.
Will I get a refund if I choose to withdraw from a program?
You may withdraw from a program or class online, on the phone, or in person up to five days prior to the program start date for a full refund.
If you withdraw from a program less than five days prior to its start date, you are only entitled to a refund if a waiting list is active for the program and the spot can to be filled. Please contact the recreation centre offering your program to request a refund.
If, due to unforeseen circumstances you cannot attend or if you are unsatisfied with the program, please contact the recreation centre offering your program to discuss your eligibility for a refund. Once the program has begun, a pro-rated refund can be issued.
What can I do with the credit on my recreation account?
Credit on your account can be put toward another activity or program. Account credits must be used within one year from their date of issue. After 12 months, credits over $5 will be refunded to you; credits under $5 will be removed from the account.
Special requirements or special needs
What if my child needs medication during a program?
If your child needs medication to be administered or stored by staff during a program, complete the Administration of Medication and Health Care Provision form [PDF] and return it to the recreation centre prior to the start of the program.
Can I register my child for a program that is advertised for a different age group?
For most programs, participants must meet the required age within one month following the start of the program.
What if my child has a disability and needs extra support?
Inclusion is a partnership between recreation staff and families, and recreation staff are committed to providing safe and accessible programs for everyone to enjoy. Persons with disabilities are welcome to participate in recreation activities compatible with their interests and abilities. If you or a family member requires support, complete the Inclusion Support Information Form and call your local recreation centre directly to schedule a meeting to discuss program supports.
Due to the high number of requests during the summer months, the deadline for summer inclusion requests is April 12 annually. During registration please identify the preferred 3 weeks and any additional weeks being requested should support be available. Recreation staff will make every effort to accommodate as many participant’s requests as possible based on available resources. For more information see the Summer Inclusion Support Policy
Do some programs have prerequisites to register?
All participants must meet the course requirements outlined in the recreation catalogue. In the event you don’t meet the requirements, call the recreation centre offering your program and speak to a program supervisor for clarification and review.
Other financial concerns
Is assistance available if I am unable to pay the full amount for a program?
Working to provide recreation opportunities to children, youth and families in financial need. This application is designed to provide assistance to those who, due to financial constraints, would otherwise be unable to participate in recreation programs at one of our recreation facilities. Complete an Funding Access Form and call your local recreation centre and ask to speak to the community recreation coordinator.
Are there discounts for seniors?
Individuals who are over 55 and who sign up for adult-fee programs are eligible to receive a 25 per cent discount off of the full adult rate. This discount does not apply to all programs, and the discount cannot be used in conjunction with any others.
Returned cheques, non-sufficient funds, and administrative fees
If your cheque does not clear, you will be required to pay a subsequent penalty fee by cash, debit, or credit card following notification of the return of the cheque. This fee covers both the cost of the program and the non-sufficient fund/administrative fee.